Tour Group Registration
Signing up for a guided tour, asking about itinerary, group size, and what's included
Situations
Choose from 5 conversations to practice
Initial Inquiry & Brochure Review
A potential customer visits a travel agency or browses online to inquire about available tour groups, asking for general information and reviewing brochures or online itineraries.
Detailed Itinerary & Inclusions Questions
The customer has a specific tour in mind and asks detailed questions about the daily itinerary, included meals, transportation, accommodation standards, and entrance fees.
Group Size & Tour Guide Information
The customer inquires about the typical group size for the tour, the language spoken by the tour guide, and the guide's experience or qualifications.
Pricing, Payment & Cancellation Policy
The customer discusses the tour price, available payment methods, deposit requirements, installment options, and the policy for tour cancellation or changes.
Booking & Required Documents Submission
The customer decides to book the tour and proceeds with the registration process, completing forms and submitting necessary documents like passport copies or visa information.