Inquiring About Promotional Bundles
A customer calls to ask about current promotional bundles that combine different services (e.g., internet, TV, mobile) to see if they can get a better deal by changing their current individual plans.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
inquire
To ask for information formally, like calling a company to learn about services; useful when seeking details in business or customer service situations.
promotional bundles
Special discounted packages that combine multiple services like internet and TV; common in telecom to encourage customers to switch for savings.
individual plans
Separate service contracts for each item, like just internet without TV; contrasts with bundles and can be more expensive overall.
bundle
A group of services packaged together at a lower price; helps save money when you need multiple things from one company.
comprehensive
Including a wide range or complete set of features; used to describe full TV packages with many channels.
hidden fees
Extra costs not clearly shown at first; important to ask about to avoid surprises in bills.
waive
To remove or forgive a fee, like not charging for installation; polite companies often do this for promotions.
activation
The process of starting a new service plan; often free or low-cost when switching bundles.
Key Sentences
Important phrases to remember and practice
Hi, I'm calling to inquire about any current promotional bundles you might have.
This is a polite opening for a customer service call to ask for information; use it when starting a phone conversation about services. 'Might have' softens the request, making it courteous.
To help me find the best fit for you, could you tell me a bit about your current internet speed or data usage?
A helpful question from a service rep to gather details; 'best fit' means the most suitable option. Useful for professionals assisting customers; 'could you' is a polite way to request information.
Based on your usage, our Premium Triple Play bundle might be a great fit.
Recommends a service based on customer info; 'based on' shows reasoning, and 'great fit' means it matches well. Good for sales talks; 'triple play' refers to a bundle of three services like internet, TV, and phone.
Are there any hidden fees with that, or is that the all-in price?
Asks for clarity on costs to avoid surprises; 'all-in price' means total including everything. Essential for negotiations; use 'or' to offer alternatives in questions.
That $150 is the promotional price for the first 12 months.
Explains a temporary discount; 'promotional price' means special offer rate. Useful for describing deals; note time-specific details like 'first 12 months' for transparency.
For new bundle activations, we typically waive the standard installation fee.
Offers a benefit of no charge; 'typically' means usually, and 'waive' means cancel the fee. Helpful in promotions; use in customer service to highlight perks.
Let me just think about it for a few minutes and I'll call back if I decide to go with it.
Politely delays a decision; 'go with it' means choose it. Common when needing time; shows hesitation without committing, good for negotiations.