Dealing with a Machine Error
During the wash cycle, the machine stops working, displays an error message, or isn't draining properly. The customer needs to report the issue to staff and ask for assistance or a refund.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
excuse me
A polite phrase used to get someone's attention or interrupt them gently, especially when asking for help.
issue
A problem or difficulty; in this context, it refers to a malfunction with the machine, similar to saying 'problem' but sounds a bit more formal.
wash cycle
The full process of washing clothes in a machine, including steps like filling with water, agitating, and rinsing.
midway
In the middle of something; used here to describe the machine stopping during the process.
draining
The action of removing water from the washing machine after the wash; important for completing the cycle.
reset
To restart or return a machine to its original settings, often to fix minor problems.
refund
Money returned to a customer when a service or product doesn't work as expected; useful when complaining about faulty services.
token
A special coin or ticket that can be used instead of real money for a service, like a free wash in this case.
Key Sentences
Important phrases to remember and practice
Excuse me, I seem to be having a problem with one of your washing machines.
This is a polite way to report a problem; 'seem to be having' softens the complaint, making it less direct. Use it when starting a conversation about an issue in a service place.
What seems to be the issue?
A helpful question to ask for details about a problem; 'seems to be' makes it gentle. Useful for customer service to show you're listening and want to help.
It stopped midway through the wash cycle and now it's displaying an 'E3' error.
Describes a specific machine problem clearly; 'midway through' means in the middle. Good for explaining technical issues step by step.
Let me take a look for you.
Offers to check or inspect something; 'take a look' is casual for examining. Use this in service roles to reassure customers you're helping.
Will I get a refund for this wash, or do I need to pay for the next machine?
Asks about compensation politely; uses 'or' to give options. Practical when something goes wrong and you want your money back or alternatives.
You absolutely won't pay for another wash.
Strong reassurance that no extra payment is needed; 'absolutely' emphasizes certainty. Use to comfort customers during problems.
Thank you so much! That's really helpful. I appreciate it.
Expresses strong gratitude; 'so much' intensifies thanks, and 'I appreciate it' shows value. Always use after receiving help to be polite.