Waiting for and Receiving Food
The customer waits for their order to be prepared, listening for their order number or name to be called. They then collect their food from the counter.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
excuse me
A polite phrase to get someone's attention, like when approaching a counter in a restaurant.
order
A request for food or items you want to buy; in fast food, it refers to what you asked for.
combo meal
A bundled meal deal that includes a main item, side, and drink at a lower price.
spicy
Describes food with a hot, strong flavor from peppers or spices; useful for customizing orders.
fries
Short for French fries, thin strips of fried potato served as a side dish.
apologies
A formal way to say sorry; used in service to express regret for delays or issues.
rush
A sudden increase in activity or customers, causing busyness in a restaurant.
confirm
To check or verify that something is correct, like details of your food order.
Key Sentences
Important phrases to remember and practice
Excuse me, I placed an order a little while ago. My number is A-27.
This is a polite way to approach staff when waiting for food. 'Placed an order' uses past tense to mean you already ordered; useful for checking status by number in fast food places.
What did you order, please?
A helpful question from staff to identify your order. The past tense 'did you order' asks for details; add 'please' for politeness. Use this when helping customers.
It was a combo meal, a super spicy chicken sandwich with a large fries and a diet coke.
Describes your order clearly using 'it was' for past action. 'With' connects items in the combo; practical for repeating or confirming what you want in similar situations.
It's just coming up now.
Means your food is almost ready. Present continuous 'is coming up' shows ongoing action; reassuring phrase to use when informing customers about wait times.
Apologies for the wait.
A polite apology for delay. 'Apologies' is formal; useful in service roles to show regret and keep customers happy during busy times.
Here you go, sir.
Phrase used when handing over food. 'Here you go' is casual and friendly; 'sir' adds respect. Say this when giving items to customers.
Just to confirm, this is the super spicy one, right?
Double-checks order details politely. 'Just to confirm' softens the question; 'right?' seeks agreement. Use before leaving the counter to avoid mistakes.
Enjoy your meal!
A friendly goodbye from staff. Imperative 'enjoy' wishes pleasure; common in restaurants to end interactions positively.