Ordering at Fast Food Restaurants
Learn to navigate fast food menus, customize orders, and handle payment transactions
Situations
Choose from 6 conversations to practice
Deciding What to Order
The customer is looking at the menu board, trying to choose their meal from various options like burgers, fries, drinks, and combos. They might ask for recommendations or clarification about menu items.
Placing the Order
The customer is at the counter, verbally telling the cashier their desired food and drink items. This involves ordering specific items, sizes, and potentially combo meals.
Customizing the Order
The customer wants to make changes to a standard menu item, such as adding or removing toppings, requesting no ice, or substituting a side dish from a combo.
Clarifying or Correcting the Order
Either the customer or the cashier needs to confirm details of the order, or the customer realizes a mistake and needs to correct something they ordered.
Handling Payment and Receipt
The cashier tells the customer the total cost, and the customer handles the payment using cash, card, or mobile payment. They then receive the receipt.
Waiting for and Receiving Food
The customer waits for their order to be prepared, listening for their order number or name to be called. They then collect their food from the counter.