Clarifying or Correcting the Order
Either the customer or the cashier needs to confirm details of the order, or the customer realizes a mistake and needs to correct something they ordered.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
combo
A combo is a special meal deal that includes a main food item, a side like fries, and a drink, often at a lower price than buying separately. Use it when ordering value meals at fast food places.
confirm
To confirm means to check or make sure that information is correct. In ordering, cashiers use it to repeat the order and avoid mistakes.
change
In this context, change means to modify or switch something in your order, like replacing one item with another. It's polite to use 'could I change' when asking.
total
The total is the final amount of money you need to pay for your entire order. It's announced before payment.
cash
Cash refers to physical money like bills and coins. When asked for payment method, say 'cash' if you're using money from your wallet.
card
Card means using a credit or debit card to pay by swiping or inserting it into a machine. It's a common alternative to cash in fast food restaurants.
Key Sentences
Important phrases to remember and practice
I'd like to order a chicken burger combo with a large fry and a Coke.
This sentence is a polite way to start placing an order. 'I'd like to' is a common polite expression for requests. It's useful for beginners to order a full meal combo, showing how to specify items like size and drink.
Just to confirm, no changes to the drink?
This is used by the cashier to double-check the order and prevent errors. 'Just to confirm' is a useful phrase for clarification. The question tag 'no changes?' makes it conversational and invites a yes/no response.
Could I change the Coke to a Diet Coke instead?
This politely requests a modification to the order. 'Could I' softens the request, and 'instead' means replacing one thing with another. It's essential for correcting mistakes right after ordering.
No problem at all. So, that's a chicken burger combo, large fries, and a Diet Coke.
This acknowledges the change positively and repeats the updated order. 'No problem at all' is a friendly way to agree. Repeating the order confirms accuracy, a key pattern in service dialogues.
Anything else for you today?
This asks if the customer wants to add more items. It's a standard upsell question in fast food. Use it to show completeness or respond with 'No, that's everything' to finish ordering.
Your total is $9.75. Will that be cash or card?
This announces the final price and asks for payment method. 'Will that be' is a polite future question form. It's crucial for handling checkout and choosing between cash or card payments.