Confirming and Providing Contact Info
The restaurant confirms the reservation details and asks for the customer's name and contact number for booking purposes.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
confirm
To check or make sure that information is correct, often used in conversations to avoid mistakes.
reservation
A booking or arrangement made in advance for a table, seat, or service, common in restaurants or hotels.
contact number
A phone number used to reach someone, important for confirmations or emergencies in bookings.
certainly
A polite way to say 'yes' or 'of course,' used to respond positively and courteously.
got it
An informal phrase meaning 'I understand' or 'I have noted that,' useful in quick confirmations.
appreciated
To be grateful for something; 'much appreciated' means 'thank you very much' in a polite way.
assist
To help someone with a task or question, often used in customer service like restaurants.
Key Sentences
Important phrases to remember and practice
Alright, so just to confirm, that's a table for four under "customer name" at 7:30 PM this Friday, 28th, with a request for a quiet table, correct?
This sentence is useful for summarizing and verifying details in a reservation. It uses 'just to confirm' to politely check facts, and ends with 'correct?' to seek agreement. Practice this pattern to avoid errors in bookings.
Yes, that's absolutely correct. Thank you.
A simple confirmation response. 'Absolutely correct' emphasizes strong agreement, and adding 'Thank you' shows politeness. Use this when someone repeats your information accurately.
Could I please get a name for the reservation and a contact number?
This is a polite request for personal details. 'Could I please' makes it courteous; it's essential in service roles to gather info for bookings. Use 'get' here for informal requests.
Certainly. The name is John Smith, and my number is 555-123-4567.
A helpful way to provide information. 'Certainly' starts politely, followed by clear details using 'is' for identification. This structure is practical for giving personal info over the phone.
Got it. John Smith, and 555-123-4567. We'll send a text confirmation to that number shortly.
This repeats info to confirm understanding. 'Got it' is casual for acknowledgment, and 'we'll send... shortly' promises quick action. Useful for reassuring customers in service.
Is there anything else I can assist you with today, Mr. Smith?
A standard closing question in customer service. It uses 'can assist' to offer more help and addresses the person politely with 'Mr. [Last Name].' Say this to end interactions professionally.
No, that will be all. Thank you for your help.
A polite way to end the conversation. 'That will be all' means nothing more is needed, and thanking shows gratitude. Use this when you're satisfied with the service.