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Accidental Spill & Apology

You accidentally bump into someone and spill coffee on their coat. You need to apologize sincerely and offer to help.

Dialogue

Listen and follow along with the conversation

1
John (Male)
Oh no! I am so, so sorry! I didn't see you there. I've spilled coffee all over your coat!
2
Emily (Female)
Oh, that's alright. Accidents happen. It's just a bit of coffee.
3
John (Male)
No, it's not alright! Let me help you. Do you have any tissues? Or I can get you some paper towels.
4
Emily (Female)
I think I have some in my bag. Yes, here they are.
5
John (Male)
Let me blot it for you. Does it feel hot? I hope it didn't burn you.
6
Emily (Female)
No, it's not hot, just warm. Thank you. Don't worry too much about it.
7
John (Male)
I still feel terrible. Is there anything else I can do? Can I buy you another coffee?
8
Emily (Female)
That's very kind of you, but it's really not necessary. I'll be fine. Just be a bit more careful next time, okay?
9
John (Male)
I absolutely will. Again, I'm so sorry for the inconvenience.
10
Emily (Female)
It's fine, really. No harm done. Have a good day!

Vocabulary

Essential words and phrases from the dialogue

spill

To spill means to accidentally pour out a liquid, like coffee, onto something or someone. Use it when describing an accident with drinks.

sorry

Sorry is used to apologize for a mistake or accident. It's a common way to express regret, like 'I'm so sorry' for something you did wrong.

accident

An accident is an unexpected event that causes damage or trouble, but not on purpose. It's often used to excuse small mistakes, like spilling something.

tissues

Tissues are soft paper sheets used for cleaning, wiping, or blowing your nose. In this context, they help clean up spills.

blot

To blot means to gently press something absorbent, like a tissue, onto a wet spot to soak up liquid without rubbing it in.

inconvenience

Inconvenience means causing trouble or extra work for someone. Apologizing for it shows politeness after an accident.

harm

Harm means damage or injury. Saying 'no harm done' means nothing bad happened from the accident.

Key Sentences

Important phrases to remember and practice

Oh no! I am so, so sorry!

This sentence shows strong apology using 'so, so sorry' for emphasis. It's useful right after an accident to express deep regret immediately.

Accidents happen.

This is a common idiom meaning unexpected things occur and it's okay. Use it to comfort someone who apologizes, showing forgiveness.

That's alright.

'That's alright' means it's not a problem. It's a polite way to accept an apology and downplay the issue, common in casual conversations.

Let me help you.

This offers assistance politely. The structure 'Let me + verb' is useful for volunteering help in everyday situations like cleaning up.

I hope it didn't burn you.

This expresses concern for safety after a spill. Use 'I hope + past tense' to show worry about possible negative effects.

Don't worry too much about it.

This reassures someone to stop feeling bad. It's helpful for calming friends after minor accidents, using 'too much' for emphasis.

Is there anything else I can do?

This question offers more help. It's a polite way to check if the other person needs additional assistance, good for showing kindness.

No harm done.

This phrase means no damage or problem resulted. Use it at the end to fully forgive and end the conversation positively.