Offering an Alternative Size/Fit Guidance
The sales associate informs the customer that the exact size isn't available but offers a slightly different size or suggests an alternative fit, e.g., 'This brand runs small, so a size up might be better.'
店员告知顾客所需尺码缺货，但提供略有不同的尺码，或就穿着合身度提出建议，例如：“这个品牌尺码偏小，大一码可能更合适。”
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
trying on
This phrase means putting on clothes in a store to see if they fit well before buying. It's commonly used when shopping for clothes.
这个短语的意思是在商店里穿上衣服看看是否合身，然后再购买。它通常用于买衣服时。
snug
Snug describes clothing that fits closely to the body, sometimes too tight. Use it to explain why a size feels uncomfortable.
Snug 描述贴合身体的服装，有时过于紧身。使用它来解释为什么某个尺寸感觉不舒服。
out of stock
This means an item is not available to buy right now because it's sold out. It's a polite way stores inform customers.
这意味着一件商品现在无法购买，因为它已售罄。这是商店礼貌地告知客户的方式。
runs small
This expression means a brand's sizes are smaller than usual, so you might need a bigger size. It's useful for giving or asking for fit advice.
这个表达的意思是品牌的尺码比平时小，所以你可能需要选大一号。它在提供或询问穿着建议时很有用。
sizing up
Sizing up means choosing a larger size than your usual one. It's practical when clothes feel tight due to brand differences.
Sizing up 意味着选择比平时大一号的尺码。当衣服因品牌差异而感觉紧身时，这很实用。
oversized
Oversized describes clothing that is intentionally larger or looser for a relaxed, comfortable look. It's popular in fashion.
Oversized 描述的是服装有意设计得更大或更宽松，以营造放松舒适的外观。它在时尚界很受欢迎。
fitting rooms
Fitting rooms are private areas in stores where you can try on clothes. Also called changing rooms.
试衣间是商店中私人区域，您可以在那里试穿衣服。也称为换衣室。
关键句型
需要记住和练习的重要短语
Excuse me, I'm trying on this sweater, and I think I need a different size. Do you have it in a size medium?
This polite sentence starts a conversation in a store to ask for help with sizing. It's useful for shopping; 'Excuse me' gets attention, and the question uses 'Do you have...?' for availability. Practice for natural requests.
这个礼貌的句子在商店中开始一段对话，以请求尺寸帮助。它对购物很有用；'打扰一下'吸引注意力，问题使用'您有...？'来询问可用性。为自然请求练习。
Let me check for you. Which size are you currently trying on?
This shows helpful customer service by offering to look and asking for details. 'Let me check' is a polite offer; 'which size' uses a question to clarify. Use it as a salesperson or to respond politely.
这展示了通过主动查看并询问细节的有帮助的客户服务。'Let me check' 是一种礼貌的提议；'which size' 使用问题来澄清。作为销售人员使用，或者礼貌地回应。
This is a small, and it feels a bit too snug.
This describes a problem with fit simply. 'Feels a bit too' softens the complaint to be polite. It's great for explaining why you need a change without being rude.
这简单地描述了合身问题。'感觉有点太'软化了抱怨以保持礼貌。非常适合解释为什么需要更改，而不显得无礼。
I'm afraid we're out of stock on the medium in this particular color right now.
This politely gives bad news about availability. 'I'm afraid' softens it; 'out of stock' is key vocabulary. Use in service roles to inform customers gently.
这礼貌地传达了关于可用性的坏消息。'I'm afraid'软化了它；'out of stock'是关键词汇。在服务角色中使用来温和地告知客户。
A lot of our customers find this brand runs a bit small, so sometimes sizing up can be a good idea. Would you like to try a large instead?
This offers advice based on common experiences and suggests an alternative. 'Runs a bit small' and 'sizing up' are useful phrases; the question invites agreement. Ideal for giving helpful suggestions in retail.
这基于常见经验提供建议并提出替代方案。“有点小”和“加大一号”是实用的表达；问题邀请同意。在零售业给出有帮助的建议时很理想。
Absolutely! I'll grab one for you right away. The fitting rooms are just over there.
This enthusiastic response shows quick help. 'Absolutely' means yes strongly; 'grab one' is casual for fetching. Use to end positively and direct the customer.
这个热情的回应显示了快速的帮助。'Absolutely' 意味着强烈的肯定；'grab one' 是随意地去取的意思。用它来积极地结束并指导客户。