Reporting a Lost Item
Explaining to staff at a venue (e.g., cafe, library, train station) that you have lost something. You will need to describe the item, where you think you lost it, and provide contact details.
Situations
Choose from 5 conversations to practice
Initial Report to Staff
The learner approaches a staff member at the venue (e.g., cafe counter, library reception) and states that they have lost an item. They initiate the conversation and explain the purpose of their visit.
Describing the Lost Item
The staff member asks for details about the lost item. The learner describes its appearance, unique features, and contents (if applicable), to help identify it.
Recalling Where it Was Lost
The staff member asks where the learner thinks they might have lost the item. The learner recounts their movements and the last place they remember having it.
Providing Contact Information
The staff member requires contact details to get in touch if the item is found. The learner provides their name, phone number, and/or email address.
Inquiring About Lost and Found Procedures
The learner asks what the next steps are, how long items are kept, or if there's a specific lost and found office. The staff explains the venue's procedures.