Situations
Choose from 6 conversations to practice
Filing an Initial Claim After an Accident
A policyholder calls their insurance company to report an incident (e.g., car accident, property damage) and begins the claim filing process, providing initial details and asking about next steps.
Discussing Coverage and Policy Details
A policyholder has questions about what their insurance policy actually covers for a specific incident, prompting a detailed discussion with an insurance agent about deductibles, limits, and exclusions.
Providing Supporting Documentation
The insurance company requests various documents (e.g., police report, medical bills, repair estimates, photos) to support a claim, and the policyholder communicates about submitting them.
Negotiating a Settlement Offer
The insurance company makes an offer for the claim settlement, and the policyholder either accepts it or attempts to negotiate a higher amount, discussing the reasons for their request.
Claim Denial and Appeal Process
A policyholder's claim has been denied, and they are calling the insurance company to understand the reasons for the denial and initiate an appeal or dispute process.
Follow-up on Claim Status
A policyholder calls to check on the progress of their filed claim, inquiring about timelines, pending actions, and estimated resolution dates.