Authorizing Someone Else to Pick Up
A customer pre-arranges for another person to pick up their package and the authorized person explains the situation and provides necessary information to the staff.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
package
A package is a box or parcel containing items sent by mail or delivery service. Use it when talking about shipped goods, like 'I received a package today.'
pick up
To pick up means to collect or retrieve something, often from a store or post office. It's a common phrasal verb in everyday situations, like 'pick up the mail.'
authorization
Authorization is official permission to do something on behalf of someone else. In this context, it's used for allowing another person to collect a package.
ID
ID stands for identification, like a driver's license or passport used to prove who you are. It's essential in official situations like picking up packages.
screenshot
A screenshot is a digital image taken of your phone or computer screen. It's useful for sharing proof, like an ID photo via text.
verify
To verify means to check or confirm that something is true or correct. Staff often verify details for security in services like package pickup.
order number
An order number is a unique code for tracking a purchase or shipment. Always provide it when collecting items to speed up the process.
Key Sentences
Important phrases to remember and practice
I'm here to pick up a package for a friend.
This sentence introduces your purpose politely. It's useful for starting a conversation at a pickup counter. Note the structure: subject + be + here to + infinitive for stating reason.
Do you have her ID or an authorization code?
This is a polite question asking for proof. Use 'or' to offer alternatives. It's common in service interactions to ensure security; the question form helps clarify requirements.
Yes, I have a screenshot of her ID and the authorization text message she sent me.
This responds affirmatively and provides details. Useful for explaining what evidence you have. It uses 'and' to connect items and past tense 'sent' for completed actions.
It's for order number XC12345.
This specifies the order to help locate the item quickly. Short and direct; use it after giving basic info. 'It's for' means 'this relates to' or 'belongs to.'
Could you show me those please?
A polite request using 'could' for permission. Add 'please' for courtesy. Essential in formal settings like offices; it softens the command 'show me.'
Everything looks good. Just a moment while I grab it for you.
This reassures the customer and asks for patience. 'Looks good' means appears correct; 'just a moment' is idiomatic for 'wait briefly.' Useful for service providers.
Thank you so much!
An enthusiastic way to express gratitude. 'So much' emphasizes thanks. Use it after receiving help; it's more warm than plain 'thank you.'