Authorizing Someone Else to Pick Up
A customer pre-arranges for another person to pick up their package and the authorized person explains the situation and provides necessary information to the staff.
顾客预先安排他人代取包裹，被授权人向工作人员说明情况并提供必要信息。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
package
A package is a box or parcel containing items sent by mail or delivery service. Use it when talking about shipped goods, like 'I received a package today.'
包裹是一个包含通过邮寄或配送服务发送的物品的盒子或包裹。在谈论运输货物时使用它，例如‘我今天收到一个包裹。’
pick up
To pick up means to collect or retrieve something, often from a store or post office. It's a common phrasal verb in everyday situations, like 'pick up the mail.'
“pick up”意思是收集或取回某物，通常是从商店或邮局。这是日常情境中常见的短语动词，比如 'pick up the mail.'
authorization
Authorization is official permission to do something on behalf of someone else. In this context, it's used for allowing another person to collect a package.
授权是代表他人做某事的正式许可。在这个上下文中，它用于允许另一个人领取包裹。
ID
ID stands for identification, like a driver's license or passport used to prove who you are. It's essential in official situations like picking up packages.
ID 是 identification（身份识别）的缩写，就像驾照或护照一样，用于证明你的身份。它在领取包裹等正式场合中至关重要。
screenshot
A screenshot is a digital image taken of your phone or computer screen. It's useful for sharing proof, like an ID photo via text.
截屏是拍摄手机或电脑屏幕的数字图像。它有助于分享证明，比如通过文本分享ID照片。
verify
To verify means to check or confirm that something is true or correct. Staff often verify details for security in services like package pickup.
验证意味着检查或确认某事是真实的或正确的。工作人员经常在像包裹取件这样的服务中验证细节以确保安全。
order number
An order number is a unique code for tracking a purchase or shipment. Always provide it when collecting items to speed up the process.
订单号是用于跟踪购买或发货的唯一代码。在领取物品时始终提供它，以加快流程。
关键句型
需要记住和练习的重要短语
I'm here to pick up a package for a friend.
This sentence introduces your purpose politely. It's useful for starting a conversation at a pickup counter. Note the structure: subject + be + here to + infinitive for stating reason.
这个句子礼貌地介绍你的目的。它在取件柜台开始对话时很有用。请注意结构：主语 + be + here to + 不定式，用于陈述原因。
Do you have her ID or an authorization code?
This is a polite question asking for proof. Use 'or' to offer alternatives. It's common in service interactions to ensure security; the question form helps clarify requirements.
这是一个礼貌地询问证明的问题。使用 'or' 来提供备选方案。在服务互动中常见，以确保安全；问题形式有助于澄清要求。
Yes, I have a screenshot of her ID and the authorization text message she sent me.
This responds affirmatively and provides details. Useful for explaining what evidence you have. It uses 'and' to connect items and past tense 'sent' for completed actions.
这以肯定的方式回应并提供细节。有助于解释你拥有的证据。它使用 'and' 来连接项目，并使用过去时 'sent' 来表示已完成的动作。
It's for order number XC12345.
This specifies the order to help locate the item quickly. Short and direct; use it after giving basic info. 'It's for' means 'this relates to' or 'belongs to.'
这指定了订单，以帮助快速定位物品。简短而直接；在提供基本信息后使用。「It's for」意味着「这与...相关」或「属于...」。
Could you show me those please?
A polite request using 'could' for permission. Add 'please' for courtesy. Essential in formal settings like offices; it softens the command 'show me.'
使用 'could' 表示许可的礼貌请求。添加 'please' 以示礼貌。在办公室等正式场合必不可少；它缓和了 'show me' 的命令语气。
Everything looks good. Just a moment while I grab it for you.
This reassures the customer and asks for patience. 'Looks good' means appears correct; 'just a moment' is idiomatic for 'wait briefly.' Useful for service providers.
这可以让客户安心并请求耐心。'Looks good' 意思是看起来正确；'just a moment' 是'稍等片刻'的惯用表达。对服务提供者有用。
Thank you so much!
An enthusiastic way to express gratitude. 'So much' emphasizes thanks. Use it after receiving help; it's more warm than plain 'thank you.'
一种热情表达感激的方式。“So much”强调了感谢。在收到帮助后使用；比单纯的“thank you”更温暖。