Situations
Choose from 5 conversations to practice
Picking Up at a Post Office Counter
A customer approaches the post office counter with an ID or notification slip to collect a package that was undeliverable or sent to the post office for pickup.
Using a Self-Service Locker
A customer arrives at a package locker/kiosk and uses a code or QR scan from their phone to open the compartment and retrieve their package.
Collecting at a Courier Service Center
A customer goes to a specific courier company's service center to pick up a package, often requiring a tracking number and ID verification.
Inquiring About Missing or Delayed Package
A customer visits a pickup location because their package hasn't arrived or is delayed, and they need to inquire about its status with staff.
Authorizing Someone Else to Pick Up
A customer pre-arranges for another person to pick up their package and the authorized person explains the situation and provides necessary information to the staff.