Payment and Rebooking
The customer pays for the service at the reception desk and may discuss booking their next appointment or purchasing hair products.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
all set
This phrase means ready to leave or finish something, like after a service. It's polite and common in customer service situations.
fantastic
An informal word meaning very good or excellent. Use it to give positive feedback, like complimenting a haircut.
total
The complete amount of money owed. In shops or salons, it's used when telling the final cost before payment.
cash or card
A question asking about payment method: cash means using money notes, card means using a credit or debit card. Common at checkouts.
book
To reserve or schedule an appointment in advance. In services like hair salons, say 'book an appointment' to plan a future visit.
in advance
Before the actual time, like planning ahead. It's useful for making reservations to avoid waiting.
time slot
A specific available period of time for an appointment. Salons use this to show when a stylist is free.
receipt
A document proving you paid for something. Always ask for it after paying to keep records.
Key Sentences
Important phrases to remember and practice
Are you all set, sir?
This is a polite way to check if the customer is ready to pay or leave. Use it in service jobs. 'All set' means prepared, and 'sir' is formal address for men.
The total for today is $55. Will that be cash or card?
This states the final amount and asks for payment method. Useful at checkouts. 'Total' is the sum, and the question offers choices politely.
How far in advance should I book my next appointment?
This asks for advice on timing for reserving. 'How far in advance' means how much earlier. Good for busy services like salons to plan ahead.
We recommend booking about two to three weeks in advance.
This gives suggestion on timing. 'Recommend' means suggest, and 'about two to three weeks' shows approximate time. Use to help customers schedule.
Would you like to book now?
A polite offer to make a reservation immediately. 'Would you like' is conditional for suggestions. Common in booking situations to encourage action.
Do you sell that styling cream Sarah used earlier?
This inquires about buying a product used in service. 'Do you sell' asks availability, 'earlier' means before now. Useful for recommending or purchasing items.
Would you like to add that to your purchase?
This suggests including an extra item in the bill. 'Add to your purchase' means include in payment. Polite upsell in retail or salons.
Here's your receipt and your product.
This hands over proof of payment and item bought. 'Here's' means 'here is.' Use at end of transactions to confirm completion.