Situations
Choose from 6 conversations to practice
Booking an Appointment
The customer calls the salon to inquire about available stylists and book an appointment for a haircut.
Initial Consultation and Style Discussion
Upon arrival, the customer discusses their desired haircut and style with the stylist, who offers suggestions and clarifies details.
During the Haircut
The customer and stylist engage in light conversation while the haircut is in progress, with occasional checks on the length or shape.
Washing and Conditioning
The customer experiences a hair wash and conditioning treatment, perhaps discussing hair care products or scalp health with the assistant.
Styling and Finishing Touches
After the cut, the stylist blow-dries and styles the hair, showing the customer the final look and offering tips for at-home maintenance.
Payment and Rebooking
The customer pays for the service at the reception desk and may discuss booking their next appointment or purchasing hair products.