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Phone Conversations

Making and receiving phone calls professionally

Situations

Choose from 5 conversations to practice

Calling a business or individual to schedule an appointment for a meeting, service, or consultation.

Answering an incoming call from a potential client or partner inquiring about products, services, or collaboration opportunities.

Leaving a clear, concise, and professional voicemail message when the intended recipient is unavailable.

Skillfully listening to and responding to a customer's complaint or issue over the phone, aiming for a satisfactory resolution.

Directing an incoming call to the appropriate department or individual within an organization, ensuring a smooth transition.