Situations
Choose from 4 conversations to practice
01
Standard Check-in
A guest arrives at the reception desk with a prior reservation and proceeds with the standard check-in process, providing identification and confirming booking details.
02
Check-in Without Reservation
A guest arrives at the hotel without a prior reservation and inquires about room availability, pricing, and proceeds with booking a room on the spot.
03
Late Check-in/After-Hours Pick-up
A guest arrives late in the evening or after standard reception hours, often needing to pick up a key or access card left by prior arrangement, or complete a fast-track check-in.
04
Checking in with Specific Requests
A guest checks in and has specific requests or questions regarding their stay, such as a room with a view, extra amenities, or inquiries about hotel facilities.