Reporting a Broken Appliance to Landlord
A tenant discovers that their refrigerator or washing machine is not working and needs to contact their landlord to report the issue and request a repair.
一名租户发现冰箱或洗衣机不工作，需要联系房东报告问题并要求维修。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
issue
A problem or concern. In this dialogue, Emily uses it to politely describe the washing machine problem, which is a common way to report issues without sounding too negative.
一个问题或担忧。在这个对话中，Emily 使用它来礼貌地描述洗衣机问题，这是报告问题而不听起来太消极的常见方式。
stopped working
Means something that was functioning is no longer operating. This is a practical phrase for describing broken appliances in everyday conversations.
意思是原本能正常运作的东西现在不再运作了。这是一个实用的短语，用于在日常对话中描述坏掉的家电。
plugging it in and out
Connecting and disconnecting the power cord to try fixing a device. It's a basic troubleshooting step people often try before calling for help.
连接和断开电源线来尝试修复设备。这是人们在求助前常试的基本故障排除步骤。
power on
To turn on using electricity. Here, it means the machine won't start at all, useful for explaining electronic failures.
使用电力开启。这里，它意味着机器根本无法启动，有助于解释电子故障。
completely dead
Totally not working, with no signs of life like lights or sounds. This vivid expression helps emphasize the severity of a breakdown.
完全不工作，没有像灯光或声音这样的生命迹象。这个生动的表达有助于强调故障的严重性。
take a look
To examine or inspect something quickly. It's informal and commonly used when asking someone to check a problem.
快速查看或检查某物。这是非正式的表达，常用于请求某人检查问题。
flexible
Able to change plans easily. Emily uses it to show she's open to different times for the repair, which is polite in scheduling talks.
能够轻松更改计划。Emily 使用它来表示她对修理的不同时间持开放态度，这在安排对话中是礼貌的。
get back to you
To contact someone again later with more information. This is a standard phrase in professional or service conversations to promise a follow-up.
稍后带着更多信息再次联系某人。这是专业或服务对话中的标准短语，用于承诺后续跟进。
关键句型
需要记住和练习的重要短语
I'm calling because I have an issue with the washing machine.
This is a polite way to start a call about a problem. It uses 'because' to give a reason, which is useful for reporting issues clearly. Practice this for customer service or landlord talks.
这是开始关于问题通话的一种礼貌方式。它使用'because'来给出理由，这对于清楚地报告问题很有用。为客户服务或房东对话练习这个。
It seems to have completely stopped working.
Describes a problem tentatively with 'seems to have,' making it less direct. The present perfect 'have stopped' shows a recent change. Great for explaining breakdowns without blame.
用 'seems to have' 试探性地描述问题，使其不那么直接。现在完成时 'have stopped' 显示最近的变化。非常适合解释故障而不指责。
I tried plugging it in and out, but it won't even power on.
Shows what you've already tried to fix it, using 'tried... but' for contrast. 'Won't even' adds emphasis on failure. This builds credibility when asking for help.
展示了你已经尝试修复它的方法，使用 'tried... but' 来对比。'Won't even' 强调失败。这在寻求帮助时建立可信度。
Is it making any noise at all, or just completely dead?
A question to gather more details, using 'or' for alternatives. 'At all' emphasizes checking for any sign. Useful for service providers diagnosing problems over the phone.
一个用于收集更多细节的问题，使用‘或’表示备选方案。‘完全’强调检查任何迹象。对电话诊断问题的服务提供商很有用。
I'll need to send someone over to take a look at it.
Promises action with 'I'll need to,' which is polite and professional. 'Send someone over' means dispatching help. This is key for responding to repair requests.
使用「我需要」承诺行动，这很礼貌和专业。「派人过去」意味着派遣帮助。这是对维修请求回应的关键。
Are you available sometime this week for a repair person to come by?
Asks for availability using 'sometime' for flexibility and 'come by' for a casual visit. The infinitive 'to come by' explains the purpose. Essential for scheduling appointments.
使用‘sometime’表示灵活性，‘come by’表示随意访问来询问可用性。不定式‘to come by’解释了目的。对于预约调度至关重要。
I'm pretty flexible. Any weekday afternoon works for me.
Offers options politely with 'pretty flexible' (meaning quite adaptable) and 'works for me' (suitable). This shows cooperation in planning, common in service dialogues.
用'pretty flexible'（意思是相当适应性强）和'works for me'（合适）礼貌地提供选项。这显示了在规划中的合作，在服务对话中很常见。
Let me check with my repairman's schedule and I'll get back to you with a confirmed time later today.
Uses 'let me' for permission to act, future 'I'll get back' for follow-up, and 'with a confirmed time' for specifics. This reassures the caller and is standard in business calls.
使用 'let me' 来请求行动许可，未来时 'I'll get back' 用于跟进，以及 'with a confirmed time' 用于具体细节。这能安抚来电者，是商务电话的标准表达。