Maintenance & Technical Support
Covers equipment maintenance scheduling, technical troubleshooting sessions, repair service coordination, preventive maintenance planning, technical support consultations, and system upgrade communications.
涵盖设备维护调度、技术故障排除会议、维修服务协调、预防性维护规划、技术支持咨询以及系统升级沟通。
情境
选择 6 个对话s 进行练习
Reporting an Equipment Malfunction
An employee discovers a piece of equipment is not functioning correctly and contacts the maintenance department or IT support to report the issue and request assistance.
一名员工发现一台设备运行不正常，联系维修部门或IT支持，报告问题并请求帮助。
Scheduling Routine Maintenance
A facility manager or team leader coordinates with the maintenance team to schedule a time slot for routine, preventive maintenance on essential machinery or systems, discussing availability and potential downtime.
设施经理或团队负责人与维护团队协调，安排对重要机器或系统进行例行预防性维护的时间段，讨论可用性和潜在的停机时间。
Technical Troubleshooting Session
A technical support specialist works with a user or another technician, either remotely or on-site, to identify the root cause of a technical issue and implement a solution.
技术支持专家与用户或另一名技术人员（远程或现场）合作，识别技术问题的根本原因并实施解决方案。
Requesting a Repair Service Quote
A department head or project manager contacts an external vendor or an internal repair team to get an estimate for a significant repair, discussing the scope of work and potential costs.
部门主管或项目经理联系外部供应商或内部维修团队，获取一项重大维修的估价，讨论工作范围和潜在成本。
Consulting on a System Upgrade
An IT manager or system administrator discusses with a department representative or vendor about the feasibility, benefits, and implementation plan for a new system upgrade or software rollout.
IT经理或系统管理员与部门代表或供应商讨论新系统升级或软件推出的可行性、好处和实施计划。
Post-Maintenance Feedback and Follow-up
After maintenance or a repair has been completed, the user or department provides feedback on the service, and the maintenance team may follow up to ensure the issue is fully resolved and satisfactory.
维护或维修完成后，用户或部门提供服务反馈，维护团队可能进行跟进，以确保问题已完全解决并令人满意。