Maintenance & Technical Support
Covers equipment maintenance scheduling, technical troubleshooting sessions, repair service coordination, preventive maintenance planning, technical support consultations, and system upgrade communications.
Situations
Choose from 6 conversations to practice
Reporting an Equipment Malfunction
An employee discovers a piece of equipment is not functioning correctly and contacts the maintenance department or IT support to report the issue and request assistance.
Scheduling Routine Maintenance
A facility manager or team leader coordinates with the maintenance team to schedule a time slot for routine, preventive maintenance on essential machinery or systems, discussing availability and potential downtime.
Technical Troubleshooting Session
A technical support specialist works with a user or another technician, either remotely or on-site, to identify the root cause of a technical issue and implement a solution.
Requesting a Repair Service Quote
A department head or project manager contacts an external vendor or an internal repair team to get an estimate for a significant repair, discussing the scope of work and potential costs.
Consulting on a System Upgrade
An IT manager or system administrator discusses with a department representative or vendor about the feasibility, benefits, and implementation plan for a new system upgrade or software rollout.
Post-Maintenance Feedback and Follow-up
After maintenance or a repair has been completed, the user or department provides feedback on the service, and the maintenance team may follow up to ensure the issue is fully resolved and satisfactory.