Disputing Package Condition
Upon picking up the package, the user notices the package is damaged or incorrectly labelled. They need to report the issue to the staff or delivery service.
用户在取件时发现包裹破损或标签信息不符。需要向工作人员或快递公司报告问题。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
package
A package is a wrapped or boxed item sent by mail or delivery service. Use it when talking about shipped goods, like 'I received a package today.'
包裹是通过邮件或快递服务发送的包装或装盒物品。在谈论运输货物时使用，例如“我今天收到一个包裹。”
tracking number
A tracking number is a unique code to follow a package's location during delivery. Say it when picking up items, e.g., 'My tracking number is 123456789.'
追踪号码是用于跟踪包裹在交付过程中位置的唯一代码。在领取物品时说出来，例如：“我的追踪号码是123456789。”
damaged
Damaged means broken or harmed. It's useful for describing problems with items, like 'The box is damaged.'
损坏的意味着破损或受损。它有助于描述物品的问题，比如“The box is damaged.”（盒子损坏了。）
fragile
Fragile means easily broken or delicate. Use it to warn about careful handling, e.g., 'This item is fragile.'
Fragile 意思是容易破损或娇嫩。用于警告小心处理，例如 '此物品易碎。'
label
A label is a tag or sticker with information on a package. Mention it when checking details, like 'Check the label on the box.'
标签是包装上带有信息的标签或贴纸。在检查细节时提到它，例如“检查盒子上的标签。”
mix-up
A mix-up is a mistake where things get confused or swapped. It's common in delivery errors, e.g., 'There was a mix-up with the orders.'
Mix-up 是一种错误，即事物被混淆或调换。这在配送错误中很常见，例如 '订单出了 mix-up。'
apologize
To apologize means to say sorry for a mistake. Use it politely in service situations, like 'I apologize for the error.'
道歉意味着为错误说对不起。在服务情况下礼貌地使用它，比如“我为这个错误道歉。”
condition
Condition refers to the state of something, like good or bad. Say it when concerned about quality, e.g., 'I want it in good condition.'
状态指的是某物的状态，比如好或坏。在关心质量时说，例如，'我想要好的状态。'
关键句型
需要记住和练习的重要短语
Hi, I'm here to pick up a package. My tracking number is 123456789.
This is a polite greeting and introduction for collecting a delivery. It's useful at post offices; use the present continuous 'I'm here' to show current action, and provide details clearly.
这是一个礼貌的问候和介绍，用于领取快递。在邮局很有用；使用现在进行时 'I'm here' 来表示当前行动，并清楚地提供细节。
Can you confirm your name please?
This is a request for verification in customer service. The modal 'can' makes it polite; use it to ensure identity before handing over items.
这是客服中的验证请求。情态动词 'can' 使它礼貌；使用它在交出物品前确保身份。
Wait a minute... this package looks pretty damaged. The corner is completely crushed, and the tape is torn.
This reports a problem politely with hesitation ('Wait a minute'). Useful for pointing out issues; note the descriptive adjectives like 'crushed' and 'torn' to explain damage clearly.
这以犹豫的方式礼貌地报告问题（'Wait a minute'）。用于指出问题很有用；注意像'crushed'和'torn'这样的描述性形容词，以清楚解释损坏。
Is the item inside fragile?
This is a yes/no question to gather more info. Use 'is/are' for questions about qualities; it's practical when handling potential breakable goods.
这是一个用于收集更多信息的“是/否”问题。使用 'is/are' 来提问品质问题；处理潜在易碎货物时很实用。
I'm worried it might be broken.
This expresses concern using 'be worried' and 'might' for possibility. It's helpful in complaints; the structure shows uncertainty about the future state.
这使用 'be worried' 和 'might' 来表达担忧，表示可能性。在投诉中有帮助；这种结构显示了对未来状态的不确定性。
It seems there might be a mix-up.
This suggests a possible error with 'it seems' for speculation and 'might' for uncertainty. Use it in service dialogues to acknowledge mistakes without blame.
这表明可能存在错误，其中 'it seems' 用于推测，'might' 用于不确定性。在服务对话中使用它来承认错误而不指责。
Thank you. I appreciate that.
This shows gratitude; 'appreciate' is more formal than 'thanks.' Use it after help, and it's a common polite response in interactions.
这表达了感激之情；'appreciate'比'thanks'更正式。使用时通常是在得到帮助之后，这是互动中常见的礼貌回应。
I just want to make sure I receive what I ordered in good condition.
This states a reasonable expectation with 'make sure' for assurance. Useful for clarifying needs; the infinitive 'to make sure' explains purpose.
这表达了一个合理的期望，使用 'make sure' 来保证。用于澄清需求很有用；不定式 'to make sure' 解释了目的。