Inquiring About Missing Package
The user has received a notification that their package is ready for pickup, but they cannot find it at the designated location or the code doesn't work. They need to inquire with staff.
用户收到包裹已可取件的通知，但在指定地点找不到包裹或取件码无效。需要向工作人员咨询。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
notification
A message or alert, often from an app or SMS, that informs you about an event like a package arrival.
一个消息或警报，通常来自应用或短信，告知您像包裹到达这样的事件。
package
A wrapped or boxed item sent by mail or delivery service, like a gift or online order.
通过邮件或快递服务发送的包装或装盒物品，例如礼物或在线订单。
pickup
The act of collecting or retrieving something, such as a package from a delivery point.
收集或取回某物的行为，例如从交付点取回包裹。
tracking number
A unique code used to follow the location and status of a package during delivery.
一个用于跟踪包裹在交付过程中位置和状态的唯一代码。
invalid
Not acceptable or correct, often used for codes or entries that don't work.
不可接受或不正确，通常用于不工作的代码或条目。
double-check
To verify or examine something again to make sure it's accurate, showing careful attention.
再次验证或检查某物以确保其准确性，显示出细致的注意。
misdelivered
Delivered to the wrong person or address by mistake.
因错误而投递到错误的人或地址。
关键句型
需要记住和练习的重要短语
Excuse me, I received a notification that my package is ready for pickup, but I can't find it here. Is there someone who can help me?
This is a polite way to start a conversation and ask for assistance when facing a problem. Use it in service situations like stores or offices. 'Excuse me' gets attention, and the question invites help.
这是面对问题时开始对话并寻求帮助的礼貌方式。在商店或办公室等服务场合使用。'对不起'吸引注意力，问题是邀请帮助。
What's the tracking number or your pickup code? Let me check for you.
This sentence asks for specific information to help solve an issue. 'Let me check for you' shows willingness to assist. Useful in customer service to gather details politely.
这句话是为了帮助解决问题而请求具体信息。‘让我帮您查一下’显示出乐于助人的态度。在客服中，用于礼貌地收集细节很有用。
I also tried the pickup code from the SMS, but it said 'invalid'.
Here, 'tried' means attempted to use, and 'but' contrasts the action with the result. Explain problems clearly like this when reporting issues with codes or apps.
这里，‘tried’意思是尝试使用，‘but’对比了行动和结果。在报告代码或应用问题时，请像这样清楚地解释。
It shows here it was picked up yesterday afternoon.
This reports information from a system or record. 'Picked up' is past tense for collection. Use this pattern to share findings in inquiries about deliveries.
这报告了来自系统或记录的信息。'Picked up' 是收集的过去时。使用这个模式在交付查询中分享发现。
Is it possible it was misdelivered or picked up by mistake?
This suggests possible reasons for a problem using 'is it possible' for polite speculation. 'By mistake' means accidentally. Helpful for discussing errors in everyday situations.
这暗示了在使用 'is it possible' 进行礼貌推测时可能出现问题的原因。'By mistake' 意思是意外地。有助于讨论日常生活中的错误。
Let me double-check the details. Could you wait here for a moment?
'Double-check' means verify again, and 'could you' is a polite request. Use this to buy time while helping someone, showing professionalism in service roles.
'Double-check' 意思是再次验证，'could you' 是礼貌的请求。在帮助某人的同时使用这个来争取时间，显示在服务角色中的专业性。