Disputing Package Condition
Upon picking up the package, the user notices the package is damaged or incorrectly labelled. They need to report the issue to the staff or delivery service.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
package
A package is a wrapped or boxed item sent by mail or delivery service. Use it when talking about shipped goods, like 'I received a package today.'
tracking number
A tracking number is a unique code to follow a package's location during delivery. Say it when picking up items, e.g., 'My tracking number is 123456789.'
damaged
Damaged means broken or harmed. It's useful for describing problems with items, like 'The box is damaged.'
fragile
Fragile means easily broken or delicate. Use it to warn about careful handling, e.g., 'This item is fragile.'
label
A label is a tag or sticker with information on a package. Mention it when checking details, like 'Check the label on the box.'
mix-up
A mix-up is a mistake where things get confused or swapped. It's common in delivery errors, e.g., 'There was a mix-up with the orders.'
apologize
To apologize means to say sorry for a mistake. Use it politely in service situations, like 'I apologize for the error.'
condition
Condition refers to the state of something, like good or bad. Say it when concerned about quality, e.g., 'I want it in good condition.'
Key Sentences
Important phrases to remember and practice
Hi, I'm here to pick up a package. My tracking number is 123456789.
This is a polite greeting and introduction for collecting a delivery. It's useful at post offices; use the present continuous 'I'm here' to show current action, and provide details clearly.
Can you confirm your name please?
This is a request for verification in customer service. The modal 'can' makes it polite; use it to ensure identity before handing over items.
Wait a minute... this package looks pretty damaged. The corner is completely crushed, and the tape is torn.
This reports a problem politely with hesitation ('Wait a minute'). Useful for pointing out issues; note the descriptive adjectives like 'crushed' and 'torn' to explain damage clearly.
Is the item inside fragile?
This is a yes/no question to gather more info. Use 'is/are' for questions about qualities; it's practical when handling potential breakable goods.
I'm worried it might be broken.
This expresses concern using 'be worried' and 'might' for possibility. It's helpful in complaints; the structure shows uncertainty about the future state.
It seems there might be a mix-up.
This suggests a possible error with 'it seems' for speculation and 'might' for uncertainty. Use it in service dialogues to acknowledge mistakes without blame.
Thank you. I appreciate that.
This shows gratitude; 'appreciate' is more formal than 'thanks.' Use it after help, and it's a common polite response in interactions.
I just want to make sure I receive what I ordered in good condition.
This states a reasonable expectation with 'make sure' for assurance. Useful for clarifying needs; the infinitive 'to make sure' explains purpose.