Inquiring About Missing Package
The user has received a notification that their package is ready for pickup, but they cannot find it at the designated location or the code doesn't work. They need to inquire with staff.
El usuario ha recibido una notificación de que su paquete está listo para recoger, pero no puede encontrarlo en la ubicación designada o el código no funciona. Necesita consultar con el personal.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
notification
A message or alert, often from an app or SMS, that informs you about an event like a package arrival.
Un mensaje o alerta, a menudo de una app o SMS, que te informa sobre un evento como la llegada de un paquete.
package
A wrapped or boxed item sent by mail or delivery service, like a gift or online order.
Un artículo envuelto o en caja enviado por correo o servicio de entrega, como un regalo o pedido en línea.
pickup
The act of collecting or retrieving something, such as a package from a delivery point.
El acto de recoger o recuperar algo, como un paquete de un punto de entrega.
tracking number
A unique code used to follow the location and status of a package during delivery.
Un código único utilizado para seguir la ubicación y el estado de un paquete durante la entrega.
invalid
Not acceptable or correct, often used for codes or entries that don't work.
No aceptable o correcto, a menudo usado para códigos o entradas que no funcionan.
double-check
To verify or examine something again to make sure it's accurate, showing careful attention.
Verificar o examinar algo nuevamente para asegurarse de que es preciso, mostrando una atención cuidadosa.
misdelivered
Delivered to the wrong person or address by mistake.
Entregado por error a la persona o dirección equivocada.
Key Sentences
Important phrases to remember and practice
Excuse me, I received a notification that my package is ready for pickup, but I can't find it here. Is there someone who can help me?
This is a polite way to start a conversation and ask for assistance when facing a problem. Use it in service situations like stores or offices. 'Excuse me' gets attention, and the question invites help.
Esta es una forma educada de iniciar una conversación y pedir ayuda cuando se enfrenta a un problema. Úsala en situaciones de servicio como tiendas u oficinas. 'Disculpe' atrae la atención, y la pregunta invita a la ayuda.
What's the tracking number or your pickup code? Let me check for you.
This sentence asks for specific information to help solve an issue. 'Let me check for you' shows willingness to assist. Useful in customer service to gather details politely.
Esta oración pide información específica para ayudar a resolver un problema. 'Déjame verificarlo por ti' muestra disposición para ayudar. Útil en el servicio al cliente para recopilar detalles de manera educada.
I also tried the pickup code from the SMS, but it said 'invalid'.
Here, 'tried' means attempted to use, and 'but' contrasts the action with the result. Explain problems clearly like this when reporting issues with codes or apps.
Aquí, 'tried' significa intentó usar, y 'but' contrasta la acción con el resultado. Explique los problemas claramente así al reportar problemas con códigos o apps.
It shows here it was picked up yesterday afternoon.
This reports information from a system or record. 'Picked up' is past tense for collection. Use this pattern to share findings in inquiries about deliveries.
Esto informa información de un sistema o registro. 'Picked up' es el pasado para recogida. Use este patrón para compartir hallazgos en consultas sobre entregas.
Is it possible it was misdelivered or picked up by mistake?
This suggests possible reasons for a problem using 'is it possible' for polite speculation. 'By mistake' means accidentally. Helpful for discussing errors in everyday situations.
Esto sugiere posibles razones para un problema al usar 'is it possible' para especulación educada. 'By mistake' significa accidentalmente. Útil para discutir errores en situaciones cotidianas.
Let me double-check the details. Could you wait here for a moment?
'Double-check' means verify again, and 'could you' is a polite request. Use this to buy time while helping someone, showing professionalism in service roles.
'Double-check' significa verificar nuevamente, y 'could you' es una solicitud educada. Usa esto para ganar tiempo mientras ayudas a alguien, mostrando profesionalismo en roles de servicio.