Back to Situations
Package Delivery Pickup

Inquiring About Missing Package

The user has received a notification that their package is ready for pickup, but they cannot find it at the designated location or the code doesn't work. They need to inquire with staff.

Dialogue

Listen and follow along with the conversation

1
Emily (Female)
Excuse me, I received a notification that my package 789 is ready for pickup, but I can't find it here. Is there someone who can help me?
2
John (Male)
Certainly. What's the tracking number or your pickup code? Let me check for you.
3
Emily (Female)
The tracking number is 123456789. I also tried the pickup code from the SMS, but it said 'invalid'.
4
John (Male)
Hmm, 123456789... Let me pull it up on the system. Ah, it shows here it was picked up yesterday afternoon. Are you sure you haven't picked it up already, or perhaps someone else in your household?
5
Emily (Female)
No, I definitely haven't, and no one else in my household would have. This is strange. Is it possible it was misdelivered or picked up by mistake?
6
John (Male)
It's a possibility, though rare. Let me double-check the details. What's the name on the package and your address?
7
Emily (Female)
It's addressed to Emily Chen, and my address is 123 Main Street. It's a small blue box.
8
John (Male)
Okay, thank you. Let me go to the back and check the video logs for yesterday afternoon around the pickup time. Could you wait here for a moment?
9
Emily (Female)
Yes, of course. Thank you for your help.

Vocabulary

Essential words and phrases from the dialogue

notification

A message or alert, often from an app or SMS, that informs you about an event like a package arrival.

package

A wrapped or boxed item sent by mail or delivery service, like a gift or online order.

pickup

The act of collecting or retrieving something, such as a package from a delivery point.

tracking number

A unique code used to follow the location and status of a package during delivery.

invalid

Not acceptable or correct, often used for codes or entries that don't work.

double-check

To verify or examine something again to make sure it's accurate, showing careful attention.

misdelivered

Delivered to the wrong person or address by mistake.

Key Sentences

Important phrases to remember and practice

Excuse me, I received a notification that my package is ready for pickup, but I can't find it here. Is there someone who can help me?

This is a polite way to start a conversation and ask for assistance when facing a problem. Use it in service situations like stores or offices. 'Excuse me' gets attention, and the question invites help.

What's the tracking number or your pickup code? Let me check for you.

This sentence asks for specific information to help solve an issue. 'Let me check for you' shows willingness to assist. Useful in customer service to gather details politely.

I also tried the pickup code from the SMS, but it said 'invalid'.

Here, 'tried' means attempted to use, and 'but' contrasts the action with the result. Explain problems clearly like this when reporting issues with codes or apps.

It shows here it was picked up yesterday afternoon.

This reports information from a system or record. 'Picked up' is past tense for collection. Use this pattern to share findings in inquiries about deliveries.

Is it possible it was misdelivered or picked up by mistake?

This suggests possible reasons for a problem using 'is it possible' for polite speculation. 'By mistake' means accidentally. Helpful for discussing errors in everyday situations.

Let me double-check the details. Could you wait here for a moment?

'Double-check' means verify again, and 'could you' is a polite request. Use this to buy time while helping someone, showing professionalism in service roles.