Understanding Rental Terms & Conditions
The customer asks detailed questions about the rental agreement's terms, such as mileage limits, fuel policy (full-to-full, pre-paid), additional driver fees, geographic restrictions, and cancellation clauses.
顾客详细询问租车协议的条款，例如里程限制、燃油政策（满油取还、预付）、额外驾驶员费用、地理限制和取消条款。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
mileage
Mileage means the total distance a car has traveled, measured in miles. In car rentals, it often refers to limits on how far you can drive without extra charges.
里程是指汽车行驶的总距离，以英里为单位测量。在汽车租赁中，它通常指在不收取额外费用的情况下可以驾驶的距离限制。
unlimited mileage
Unlimited mileage means there is no restriction on how many miles you can drive during the rental period, which is convenient for long trips within allowed areas.
无限里程意味着在租赁期间您可以行驶的里程没有限制，这对于在允许区域内的长途旅行很方便。
full-to-full
Full-to-full is a fuel policy where you receive the car with a full tank of gas and must return it with a full tank to avoid extra fees.
满油到满油是一种燃油政策，您接收车辆时油箱是满的，必须以满油箱归还以避免额外费用。
pre-paid
Pre-paid means paying for something in advance, like fuel in a car rental, so you don't have to refuel before returning the car.
预付费意味着提前支付某物，比如租车的燃油，这样在归还车辆前就不需要加满油了。
additional driver
An additional driver is another person authorized to drive the rental car besides the main renter, often requiring an extra fee.
额外司机是除了主要租车人之外，被授权驾驶租用汽车的另一人，通常需要额外费用。
surcharge
A surcharge is an extra fee added to the regular cost, such as for young drivers under 25 in car rentals.
附加费是添加到常规成本的额外费用，例如在汽车租赁中针对25岁以下年轻司机的费用。
geographic restrictions
Geographic restrictions are rules limiting where you can drive the rental car, like staying within one country to avoid insurance issues.
地理限制是限制您可以驾驶租用汽车地点的规则，例如为了避免保险问题而停留在一个国家内。
cancellation policy
A cancellation policy outlines the rules and possible fees for canceling a reservation, such as free cancellation if done early.
取消政策概述了取消预订的规则和可能的费用，例如如果提前取消则免费取消。
关键句型
需要记住和练习的重要短语
Could you walk me through the terms and conditions, especially regarding mileage and fuel policy?
This is a polite request for a detailed explanation. 'Walk me through' means to explain step by step. Use this when you need someone to guide you through rules or processes, like in rentals or contracts. It's useful for intermediate learners to sound professional.
这是一个礼貌地请求详细解释的句子。'Walk me through'意思是逐步解释。当您需要有人引导您了解规则或流程时使用，比如在租赁或合同中。对于中级学习者来说，这有助于听起来更专业。
For most rentals, we offer unlimited mileage within the state.
This sentence describes a rental benefit using 'offer' for providing services. 'Within the state' specifies a location limit. It's practical for understanding offers in business talks; the structure 'for most [nouns], we [verb]' is common in explanations.
这个句子使用 'offer' 来描述提供服务的租赁福利。'Within the state' 指定了位置限制。它在理解商业谈判中的优惠很实用；'for most [nouns], we [verb]' 的结构在解释中很常见。
You'll pick up the car with a full tank and are expected to return it full.
This explains a policy with future actions using 'will' and passive 'are expected to.' 'Pick up' means collect, and 'return' means give back. Use this pattern to describe obligations in agreements; it's key for service industries like rentals.
这解释了一个使用“will”表示未来行动和被动语态“are expected to”的政策。“Pick up”意为取走或领取，“return”意为归还。在协议中用此模式描述义务；这对租赁等服务行业至关重要。
There's a daily fee for an additional authorized driver, usually around $15-$20 per day.
This states a cost using 'there's' for existence and 'per day' for rates. 'Authorized' means officially allowed. Helpful for asking about extras; the sentence shows how to quote prices clearly in customer service.
这使用 'there's' 表示存在和 'per day' 表示费率来陈述费用。'Authorized' 意为正式允许。有助于询问额外费用；这个句子展示了在客户服务中如何清晰地报价。
Our rental agreements generally restrict travel to within the United States.
This uses 'restrict' for limitations and 'generally' to mean usually. 'Within' indicates boundaries. Use this to discuss rules in contracts; it's useful for travel scenarios and adverb placement in formal English.
这使用了'restrict'表示限制，'generally'表示通常。'Within'表示界限。请用这个来讨论合同中的规则；它对旅行场景和正式英语中的副词位置很有用。
Our standard cancellation policy allows for free cancellation if you cancel more than 24 hours before your pickup time.
This conditional sentence uses 'if' for conditions and 'allows for' meaning permits. It's a complex structure with time clauses. Practical for policies; learners can adapt it for bookings, emphasizing timing in decisions.
这个条件句使用 'if' 表示条件，以及 'allows for' 意为允许。它是带有时间从句的复杂结构。对于政策很实用；学习者可以将其适应于预订，强调决策中的时机。
That's very helpful. Thanks for clarifying all those points for me.
This is a polite thank-you expression using 'clarifying' for making clear. 'Those points' refers to topics discussed. Use it to end conversations positively; it's a common phrase for showing appreciation in service interactions.
这是一个礼貌的感谢表达，使用'clarifying'表示使事情清晰。'Those points'指的是讨论的话题。用它来积极地结束对话；这是服务互动中显示感激的常见短语。