Car Rental Inquiry
Discussing rental options, insurance coverage, and terms with a car rental agent
与租车代理讨论租车选择、保险覆盖和条款
情境
选择 5 个对话s 进行练习
Initial Inquiry & Vehicle Selection
A customer approaches the rental counter to inquire about available car types, rental rates, and basic requirements for a specific travel date and duration. The agent provides options and helps narrow down choices.
一位顾客走到租车柜台，询问特定旅行日期和时长的可用车型、租金和基本要求。代理提供选项并帮助缩小选择范围。
Understanding Rental Terms & Conditions
The customer asks detailed questions about the rental agreement's terms, such as mileage limits, fuel policy (full-to-full, pre-paid), additional driver fees, geographic restrictions, and cancellation clauses.
顾客详细询问租车协议的条款，例如里程限制、燃油政策（满油取还、预付）、额外驾驶员费用、地理限制和取消条款。
Discussing Insurance Coverage Options
The car rental agent explains the various insurance options available (e.g., CDW, SLI, PAI), their coverage, deductibles, and costs. The customer asks clarifying questions to decide which coverage to purchase.
租车代理解释可用的各种保险选项（例如，碰撞险、补充责任险、个人事故险），它们的承保范围、免赔额和费用。顾客提出澄清问题以决定购买哪种保险。
Adding Extras & Special Requests
The customer requests additional items like a GPS navigation system, child car seats, or a toll pass. They also inquire about special services such as one-way rentals or airport pick-up/drop-off services.
顾客要求添加额外物品，如GPS导航系统、儿童汽车座椅或通行证。他们还询问特殊服务，如单程租车或机场接送服务。
Clarifying Payment and Deposit Procedures
The customer asks about acceptable payment methods, the pre-authorization process for the security deposit, when the final payment is due, and any potential hidden fees.
顾客询问可接受的支付方式、安全押金的预授权流程、最终付款的截止日期以及任何潜在的隐藏费用。