Clarifying Payment and Deposit Procedures
The customer asks about acceptable payment methods, the pre-authorization process for the security deposit, when the final payment is due, and any potential hidden fees.
顾客询问可接受的支付方式、安全押金的预授权流程、最终付款的截止日期以及任何潜在的隐藏费用。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
pre-authorization
A temporary hold on your credit card to reserve funds without actually charging you yet; common in rentals to secure deposits.
对您的信用卡进行临时冻结，以预留资金但尚未实际扣款；常用于租赁以确保押金。
security deposit
Money set aside as a guarantee against damage or extra costs; it's not a full payment but a temporary reserve.
作为对损坏或额外费用的担保而预留的钱；它不是全额付款，而是一笔临时储备。
hold
A freeze on part of your credit limit, like blocking funds temporarily until the condition is met, such as returning a rented item undamaged.
信用额度的一部分冻结，就像临时冻结资金直到条件满足，例如归还未损坏的租赁物品。
upfront
Paying in advance or at the beginning, before receiving the service or item; used for full payments at pickup.
在收到服务或物品之前提前或在开始时支付；用于取货时的全额支付。
pickup
The moment you collect or take possession of something, like a rented car from the agency.
您取回或取得某物所有权的时刻，例如从代理处取回租来的汽车。
hidden fees
Unexpected extra costs not clearly mentioned upfront; always ask about them to avoid surprises in transactions.
未明确提前提及的意外额外费用；始终询问它们以避免交易中的惊喜。
transparency
Being open and clear about all details, like costs and terms, to build trust in business dealings.
对所有细节（如成本和条款）保持开放和清晰，以在商业交易中建立信任。
mandatory
Required by law or rules, cannot be avoided; often used for taxes or fees that must be included.
由法律或规则要求，无法避免；常用于必须包含的税费。
关键句型
需要记住和练习的重要短语
How does that typically work?
This is a polite way to ask for an explanation of a process; useful for clarifying procedures in services like rentals. It uses 'how' for methods and 'typically' to mean 'usually'.
这是礼貌地询问过程解释的一种方式；用于澄清租赁等服务中的程序。它使用 'how' 表示方法，'typically' 表示 'usually'。
We accept most major credit cards like Visa, MasterCard, and American Express.
A common response in customer service to list payment options; 'accept' means allow, and 'like' introduces examples. Useful for inquiring about payments in stores or rentals.
客服中列出支付选项的常见回应；'accept' 意为允许，'like' 用于引入示例。在商店或租赁中询问支付方式时很有用。
It's a pre-authorization, not an actual charge.
This clarifies a financial process by contrasting two ideas with 'not'; helpful for understanding deposits. Use it when confirming if something is temporary or permanent.
这通过用'not'对比两个想法来澄清金融流程；有助于理解存款。在确认某事是暂时的还是永久的时使用它。
We place a hold on your credit card for the deposit amount.
Describes a banking action; 'place a hold' is a phrasal verb meaning to reserve funds. Practical for discussing security in rentals or hotels.
描述一种银行行为；'place a hold' 是一个短语动词，意思是预留资金。适用于讨论租赁或酒店的安全性。
The full rental amount is due at the time of pickup.
Explains payment timing; 'due' means when payment is required, and 'at the time of' specifies when. Use this pattern for deadlines in contracts.
解释支付时机；'due' 表示支付要求的时间，'at the time of' 指定何时。合同中用于截止日期时使用此模式。
Are there any potential hidden fees I should be aware of?
A cautious question to uncover extra costs; 'potential' means possible, 'be aware of' means know about. Essential for avoiding surprises in bookings.
一个谨慎的问题，用于揭示额外费用；“potential”意思是可能的，“be aware of”意思是知道。避免预订中的惊喜至关重要。
We pride ourselves on transparency.
Expresses company values; 'pride ourselves on' is an idiom meaning take pride in. Useful in professional responses to reassure customers about honesty.
表达公司价值观；'pride ourselves on' 是习语，意思是引以为傲。在专业回应中，用于安抚客户关于诚实性的担忧。
The quote you receive includes all mandatory taxes and fees.
Informs about included costs; 'includes' means contains, and 'mandatory' emphasizes required items. Good for confirming what's covered in a price.
告知包含的费用；'includes' 意思是包含，'mandatory' 强调必备项目。适合确认价格中涵盖的内容。