Troubleshooting over the Phone: Led Status Check
The customer is asked to describe the status of indicator lights on their modem/router to help diagnose the issue (e.g., solid green, blinking red).
Se pide al cliente que describa el estado de las luces indicadoras en su módem/router para ayudar a diagnosticar el problema (p. ej., verde fijo, rojo parpadeante).
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
modem
A device that connects your home to the internet service provider's network, often like a box with lights.
Un dispositivo que conecta tu hogar a la red del proveedor de servicios de internet, a menudo como una caja con luces.
router
A device that shares the internet connection from the modem to your computers and phones in the home.
Un dispositivo que comparte la conexión a internet del módem con tus computadoras y teléfonos en el hogar.
indicator lights
Small lights on electronic devices that show if something is working, like power or connection status, by color and pattern.
Pequeñas luces en dispositivos electrónicos que muestran si algo está funcionando, como el estado de energía o conexión, por color y patrón.
solid
Used to describe a light that is steadily on without flashing, meaning it's stable or active.
Usado para describir una luz que está encendida de manera constante sin parpadear, lo que significa que está estable o activa.
blinking
When a light flashes on and off repeatedly, often indicating activity or a problem.
Cuando una luz se enciende y apaga repetidamente, a menudo indicando actividad o un problema.
diagnose
To examine and identify the cause of a problem, like checking why the internet isn't working.
Examinar e identificar la causa de un problema, como verificar por qué el internet no funciona.
connection
The link or signal that allows your device to access the internet; it can be lost or weak.
El enlace o señal que permite que tu dispositivo acceda a internet; puede perderse o ser débil.
technician
A skilled worker who comes to fix technical issues, like internet or phone problems at home.
Un trabajador cualificado que viene a arreglar problemas técnicos, como problemas de internet o teléfono en casa.
Key Sentences
Important phrases to remember and practice
Hi, I'm calling because my internet connection isn't working at all.
This is a polite way to start a call reporting a problem; use 'because' to explain the reason, and 'isn't working at all' to emphasize it's completely broken.
Esta es una forma educada de empezar una llamada reportando un problema; usa 'because' para explicar la razón, y 'isn't working at all' para enfatizar que está completamente roto.
Can you tell me what the indicator lights on your modem and router look like right now?
A useful question for getting details during troubleshooting; 'Can you tell me' is polite for requests, and 'look like' asks for a visual description.
Una pregunta útil para obtener detalles durante la resolución de problemas; 'Can you tell me' es cortés para solicitudes, y 'look like' pide una descripción visual.
On the modem, the Power light is solid green, the DSL light is blinking red, and the Internet light is off.
This sentence describes device status clearly; use 'is + adjective/color' for each light, and 'and' to connect items in a list for easy understanding.
Esta oración describe el estado del dispositivo claramente; use 'is + adjetivo/color' para cada luz, y 'and' para conectar elementos en una lista para una comprensión fácil.
That tells me the modem isn't establishing a proper connection with our network.
Explains a conclusion from observations; 'That tells me' means 'this information indicates,' and 'isn't establishing' uses present continuous for ongoing actions or states.
Explica una conclusión a partir de observaciones; 'That tells me' significa 'esta información indica', y 'isn't establishing' usa el presente continuo para acciones o estados en curso.
Based on the blinking red DSL light, it indicates a line issue.
This shows how to give a diagnosis; 'Based on' introduces evidence, and 'indicates' means 'shows or suggests,' useful for explaining causes.
Esto muestra cómo dar un diagnóstico; 'Based on' introduce evidencia, y 'indicates' significa 'muestra o sugiere', útil para explicar causas.
I'll need to schedule a technician to come out and inspect it.
A practical sentence for next steps; 'I'll need to' expresses necessity, and 'come out' is an idiom meaning 'visit your location' for service.
Una oración práctica para los próximos pasos; 'I'll need to' expresa necesidad, y 'come out' es un modismo que significa 'visitar tu ubicación' para el servicio.