Rescheduling or Canceling Appointment
The patient needs to contact the clinic to either reschedule their health checkup appointment due to unforeseen circumstances or cancel it entirely.
由于突发情况，患者需要联系诊所，要么重新安排体检预约，要么完全取消。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
reschedule
To change the time or date of a planned event, like an appointment, to a new one. Use this when you need to move something to another time.
将计划事件的日期或时间更改为新的，例如预约。当您需要将某事移到另一个时间时，使用此选项。
appointment
A fixed time to meet someone, such as a doctor or for a service. It's common in medical or professional contexts.
一个固定的时间来见某人，比如医生或服务。它在医疗或专业环境中很常见。
confirm
To check or make sure something is correct, like details of a plan. Staff often ask customers to confirm information.
检查或确保某事正确，比如计划的细节。工作人员经常要求客户确认信息。
unexpected
Something that happens suddenly and was not planned. Use it to explain surprises, like a sudden trip.
突然发生且未计划的事情。用于解释惊喜，比如突然的旅行。
available
Free or open for use at a certain time. In scheduling, it means slots that are not yet booked.
在特定时间免费或开放使用。在调度中，指尚未预订的时间槽。
preparations
Things you do to get ready for an event, like a medical test. It helps ensure everything goes smoothly.
为事件做准备的事情，比如医疗检查。它有助于确保一切顺利进行。
fasting
Not eating or drinking for a period, often before medical tests. It's a specific preparation for health checkups.
一段时间内不吃不喝，通常在医疗检查前。这是健康检查的特定准备。
prior to
Before something happens. It's a formal way to say 'before' and is useful in instructions or schedules.
在某事发生之前。它是'before'的正式说法，在指示或时间表中有用。
关键句型
需要记住和练习的重要短语
Hello, I'd like to reschedule my health checkup appointment. My name is Sarah Miller.
This is a polite way to start a call for changing an appointment. 'I'd like to' is a soft request form, useful for customer service situations. Use it when booking or changing plans.
这是开始改变预约电话的一种礼貌方式。'I'd like to' 是一种柔和的请求形式，在客户服务情况下很有用。在预约或更改计划时使用它。
Certainly, Ms. Miller. Could you please confirm the original date and time of your appointment?
A helpful response from service staff. 'Certainly' means 'of course,' and 'Could you please' is polite for requests. This pattern is common in professional interactions to verify details.
服务人员的有帮助回应。'Certainly'意思是'当然'，'Could you please'是请求的礼貌表达。这种模式在专业互动中用于验证细节时很常见。
Yes, it was scheduled for next Tuesday, October 24th, at 9:00 AM.
This confirms details clearly. Use dates and times like this in English: day, month, date, time. It's practical for appointments to avoid confusion.
这清楚地确认了细节。在英语中使用这样的日期和时间：星期，月，日，时间。对于预约来说很实用，以避免混淆。
I have an unexpected work trip that came up. I'm afraid I won't be able to make it.
'Came up' means suddenly happened, and 'I'm afraid' politely expresses regret. This sentence explains a reason for change, useful when apologizing for conflicts.
‘Came up’意思是突然发生，‘I'm afraid’礼貌地表达遗憾。这个句子解释了变化的原因，在为冲突道歉时很有用。
I understand. Let me see what's available. How about the following week, perhaps on Thursday, November 2nd, at 10:30 AM?
Shows empathy with 'I understand,' then offers options. 'How about' suggests ideas politely. Use this in service roles to propose alternatives.
通过‘I understand’表现出共情，然后提供选项。‘How about’礼貌地建议想法。在服务角色中使用此句来提出备选方案。
That sounds perfect, thank you! Will I need to remember any specific preparations, like fasting?
Agrees positively with 'That sounds perfect' and asks about preparations. 'Like' introduces examples. This is useful for confirming details after agreeing.
对“That sounds perfect”表示积极同意，并询问准备事项。“Like”引入例子。这在同意后确认细节时很有用。
Yes, please continue to fast for 8-12 hours prior to your new appointment.
Gives clear instructions. 'Prior to' means before, and the range '8-12 hours' specifies time. Use this structure for medical advice or preparations.
提供清晰的指示。'Prior to' 意思是 'before'，'8-12 hours' 的范围指定了时间。请使用此结构用于医疗建议或准备。
No, that's all. Thank you so much for your help, John!
Ends the conversation politely. 'That's all' means no more questions. Expressing thanks like this is essential for courteous closings in English calls.
礼貌地结束对话。'就这些了'的意思是没有更多问题。以这种方式表达感谢在英语电话的礼貌结束中是必不可少的。