Rescheduling or Canceling Appointment
The patient needs to contact the clinic to either reschedule their health checkup appointment due to unforeseen circumstances or cancel it entirely.
El paciente debe contactar con la clínica para reprogramar su cita de chequeo de salud debido a circunstancias imprevistas o para cancelarla por completo.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
reschedule
To change the time or date of a planned event, like an appointment, to a new one. Use this when you need to move something to another time.
Cambiar la hora o fecha de un evento planeado, como una cita, a una nueva. Úsalo cuando necesites mover algo a otro momento.
appointment
A fixed time to meet someone, such as a doctor or for a service. It's common in medical or professional contexts.
Un tiempo fijo para reunirse con alguien, como un médico o para un servicio. Es común en contextos médicos o profesionales.
confirm
To check or make sure something is correct, like details of a plan. Staff often ask customers to confirm information.
Comprobar o asegurarse de que algo es correcto, como detalles de un plan. El personal a menudo pide a los clientes que confirmen la información.
unexpected
Something that happens suddenly and was not planned. Use it to explain surprises, like a sudden trip.
Algo que sucede de repente y no estaba planeado. Úsalo para explicar sorpresas, como un viaje repentino.
available
Free or open for use at a certain time. In scheduling, it means slots that are not yet booked.
Libre o abierto para usar en un momento determinado. En la programación, significa ranuras que aún no están reservadas.
preparations
Things you do to get ready for an event, like a medical test. It helps ensure everything goes smoothly.
Cosas que haces para prepararte para un evento, como una prueba médica. Ayuda a asegurar que todo salga sin problemas.
fasting
Not eating or drinking for a period, often before medical tests. It's a specific preparation for health checkups.
No comer ni beber durante un período, a menudo antes de pruebas médicas. Es una preparación específica para chequeos de salud.
prior to
Before something happens. It's a formal way to say 'before' and is useful in instructions or schedules.
Antes de que algo suceda. Es una forma formal de decir 'antes' y es útil en instrucciones o horarios.
Key Sentences
Important phrases to remember and practice
Hello, I'd like to reschedule my health checkup appointment. My name is Sarah Miller.
This is a polite way to start a call for changing an appointment. 'I'd like to' is a soft request form, useful for customer service situations. Use it when booking or changing plans.
Esta es una forma educada de empezar una llamada para cambiar una cita. 'I'd like to' es una forma suave de petición, útil en situaciones de servicio al cliente. Úsala al reservar o cambiar planes.
Certainly, Ms. Miller. Could you please confirm the original date and time of your appointment?
A helpful response from service staff. 'Certainly' means 'of course,' and 'Could you please' is polite for requests. This pattern is common in professional interactions to verify details.
Una respuesta útil del personal de servicio. 'Certainly' significa 'por supuesto', y 'Could you please' es educado para las solicitudes. Este patrón es común en interacciones profesionales para verificar detalles.
Yes, it was scheduled for next Tuesday, October 24th, at 9:00 AM.
This confirms details clearly. Use dates and times like this in English: day, month, date, time. It's practical for appointments to avoid confusion.
Esto confirma los detalles claramente. Usa fechas y horas como esta en inglés: día, mes, fecha, hora. Es práctico para citas para evitar confusiones.
I have an unexpected work trip that came up. I'm afraid I won't be able to make it.
'Came up' means suddenly happened, and 'I'm afraid' politely expresses regret. This sentence explains a reason for change, useful when apologizing for conflicts.
'Came up' significa que surgió de repente, y 'I'm afraid' expresa educadamente el pesar. Esta oración explica una razón para el cambio, útil al disculparse por conflictos.
I understand. Let me see what's available. How about the following week, perhaps on Thursday, November 2nd, at 10:30 AM?
Shows empathy with 'I understand,' then offers options. 'How about' suggests ideas politely. Use this in service roles to propose alternatives.
Muestra empatía con 'Entiendo', luego ofrece opciones. 'Qué tal' sugiere ideas cortésmente. Úsalo en roles de servicio para proponer alternativas.
That sounds perfect, thank you! Will I need to remember any specific preparations, like fasting?
Agrees positively with 'That sounds perfect' and asks about preparations. 'Like' introduces examples. This is useful for confirming details after agreeing.
Está de acuerdo positivamente con 'That sounds perfect' y pregunta sobre preparaciones. 'Like' introduce ejemplos. Esto es útil para confirmar detalles después de estar de acuerdo.
Yes, please continue to fast for 8-12 hours prior to your new appointment.
Gives clear instructions. 'Prior to' means before, and the range '8-12 hours' specifies time. Use this structure for medical advice or preparations.
Da instrucciones claras. 'Prior to' significa 'antes', y el rango '8-12 horas' especifica el tiempo. Usa esta estructura para consejos médicos o preparaciones.
No, that's all. Thank you so much for your help, John!
Ends the conversation politely. 'That's all' means no more questions. Expressing thanks like this is essential for courteous closings in English calls.
Termina la conversación cortésmente. 'Eso es todo' significa que no hay más preguntas. Expresar agradecimiento de esta manera es esencial para cierres corteses en llamadas en inglés.