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Gently Resolving a Misunderstanding

温和地解决误会

Address a small conflict or misunderstanding with a friend or partner without escalating the situation. Requires using 'I' statements and active listening, much like the eternal 'We were on a break!' debate in 'Friends'.

在不使情况升级的情况下,处理与朋友或伴侣之间的小冲突或误解。需要使用“我”陈述和积极倾听,就像《老友记》中那场永恒的“我们当时是分是合!”的争论一样。

情境

选择 7 个对话s 进行练习

01

Initial Observation & Internal Reflection

初步观察与内部反思

One person notices a change in the other's behavior (e.g., quietness, avoidance) and begins to wonder if something is wrong, leading to internal thought about what might have caused it.

一方注意到对方行为上的变化(例如,变得安静、回避),并开始思考是否出了什么问题,从而在内心反思可能的原因。

02

Gentle Approach & Opening the Conversation

温和试探与开启对话

The person who noticed the change decides to gently approach the other, asking a non-confrontational question to open the conversation and create a safe space for discussion.

注意到变化的一方决定温和地接近对方,提出一个非对抗性的问题来开启对话,并为讨论创造一个安全的空间。

03

Articulating Feelings (Using 'I' Statements)

表达感受(使用“我”陈述)

One person expresses their feelings or perceptions about the situation using 'I' statements, focusing on their own experience rather than accusing the other, to avoid defensiveness.

一方使用“我”陈述来表达他们对情况的感受或看法,侧重于自己的经历而非指责对方,以避免引发防御性反应。

04

Active Listening & Seeking Clarification

积极倾听与寻求澄清

The other person actively listens to what is being said, seeking clarification by asking open-ended questions and paraphrasing to ensure understanding of the first person's perspective.

另一方积极倾听对方所说的话,通过提出开放式问题和转述来寻求澄清,以确保理解第一方的观点。

05

Sharing Their Perspective & Origin of Misunderstanding

分享他们的视角与误会的根源

The other person then shares their own perspective, explaining what happened from their point of view and revealing the specific details that led to the misunderstanding.

另一方分享他们的视角,从他们的角度解释发生了什么,并揭示导致误解的具体细节。

06

Mutual Clarification & Empathy

相互澄清与共情

Both parties engage in a back-and-forth exchange, clarifying points, acknowledging each other's feelings, and expressing empathy to fully grasp the other's intentions and perspective.

双方进行来回交流,澄清要点,承认彼此的感受,并表达共情,以充分理解对方的意图和视角。

07

Proposing a Resolution & Moving Forward

提出解决方案与向前看

After understanding the root cause, one or both parties suggest ways to resolve the immediate issue or a strategy to prevent similar misunderstandings in the future, aiming to move past the conflict constructively.

在理解根源后,一方或双方提出解决眼前问题的方法,或提出避免未来类似误解的策略,旨在建设性地解决冲突并继续前进。