Following Up on Delivery Status
Contacting customer service to inquire about an online order that hasn't arrived. You'll need the order number and have to describe the situation.
联系客服询问尚未送达的在线订单。你需要提供订单号并描述情况。
情境
选择 5 个对话s 进行练习
Initial Inquiry: Missing Package
The customer hasn't received their package despite the tracking status showing 'delivered'. They contact customer service to understand why.
顾客的包裹跟踪状态显示“已送达”，但他们尚未收到包裹。他们联系客服以了解原因。
Delayed Delivery Inquiry
The estimated delivery date has passed, and the tracking status hasn't updated in several days. The customer contacts customer service to inquire about the delay.
预计送达日期已过，且物流状态多日未更新。顾客联系客服询问延迟情况。
Package Stuck in Transit
The tracking status indicates the package has been 'in transit' at a specific location for an unusually long time. The customer contacts customer service for an update.
物流状态显示包裹在某个地点“运输中”停留了异常长时间。顾客联系客服以获取更新。
Providing Order Details & Verification
The customer service representative asks for the order number and other details (e.g., name, address, email) to verify the customer's identity and locate the order.
客服代表要求顾客提供订单号及其他详情（例如姓名、地址、电子邮件）以验证身份并查找订单。
Confirming Delivery Address Details
The customer service representative asks the customer to re-confirm their delivery address to ensure there were no errors that might have caused the issue.
客服代表要求顾客重新确认送货地址，以确保没有可能导致问题的错误。