Package Stuck in Transit
The tracking status indicates the package has been 'in transit' at a specific location for an unusually long time. The customer contacts customer service for an update.
物流状态显示包裹在某个地点“运输中”停留了异常长时间。顾客联系客服以获取更新。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
transit
Transit means the process of moving goods from one place to another, like a package being shipped. Use it when talking about delivery status, e.g., 'The package is in transit.'
Transit 是将货物从一个地方运到另一个地方的过程，比如包裹被寄出。在谈论交付状态时使用它，例如 '包裹正在运输中。'
stuck
Stuck means unable to move forward or progress. In this context, it describes a package that hasn't been delivered on time. Say 'My order is stuck' when complaining about delays.
卡住的意思是无法前进或取得进展。在这个语境中，它描述了一个没有按时交付的包裹。当抱怨延误时，说‘我的订单卡住了’。
order number
Order number is a unique code given to your purchase for tracking. Always provide it when contacting customer service to help them find your details quickly.
订单号是为您购买分配的唯一代码，用于跟踪。请在联系客服时始终提供它，以帮助他们快速找到您的详细信息。
tracking
Tracking refers to following the progress of a shipment using an online system or app. Use it like 'Check the tracking status' to monitor where your package is.
跟踪是指使用在线系统或应用跟踪货物进度。像“检查跟踪状态”一样使用它来监控您的包裹位置。
delayed
Delayed means something is late or held up. Common in shipping; say 'The delivery is delayed' to express that it's not arriving as expected.
延迟的意味着某事迟到或被耽搁。在运输中常见；说'送货延迟'来表达它没有按预期到达。
concerned
Concerned means worried or anxious about something. Use it politely in complaints, e.g., 'I'm concerned about the delay,' to show your feelings without being rude.
Concerned 意思是担心或焦虑某事。在投诉中礼貌地使用它，例如，'我对延误感到担心'，以显示你的感受而不失礼。
holdup
Holdup is an informal word for a delay or problem causing something to stop. It's useful in casual conversations about why things are taking longer, like 'What's the holdup?'
Holdup 是一个非正式词汇，指导致某事停止的延误或问题。它在随意交谈中很有用，比如讨论为什么事情花更长时间，像 'What's the holdup?'
inquiry
Inquiry means a request for information. In customer service, say 'I've sent an inquiry' when asking for updates on your order.
询问意味着对信息的请求。在客户服务中，当询问您的订单更新时，说'我已经发送了询问'。
reshipping
Reshipping means sending the order again if the first one is lost. It's an option offered by companies; use it when discussing alternatives for delayed packages.
重新发货是指如果第一个订单丢失，则再次发送订单。这是公司提供的一个选项；在讨论延迟包裹的替代方案时使用它。
refund
Refund is money returned to you when a product doesn't arrive or meet expectations. Request it politely, e.g., 'Can I get a refund?' if the issue isn't resolved.
退款是当产品未到达或不符合预期时退还给您的钱。如果问题未解决，请礼貌地请求，例如“可以退款吗？”
关键句型
需要记住和练习的重要短语
Hello, I'm calling about an online order.
This is a polite way to start a customer service call, stating the purpose clearly. It's useful for any inquiry; the structure 'I'm calling about [topic]' helps focus the conversation immediately.
这是开始客服电话的一种礼貌方式，清楚地说明目的。它对任何查询都很有用；‘我是关于[主题]打电话的’这种结构有助于立即聚焦对话。
It seems to be stuck in transit.
This sentence describes a problem with delivery using 'seems to be' for a soft, non-accusatory tone. Great for intermediate learners to report issues politely; 'seems' expresses uncertainty based on evidence.
这个句子使用“seems to be”来描述交付问题，以柔和、非指责的语气。非常适合中级学习者礼貌地报告问题；“seems”基于证据表达不确定性。
Can I please have your order number?
A standard request in service calls, using 'Can I please' for politeness. It's essential for helping identify accounts; practice this to sound professional when assisting others or providing info.
服务电话中的标准请求，使用 'Can I please' 来表示礼貌。它对于帮助识别账户至关重要；练习这个以在帮助他人或提供信息时听起来专业。
The tracking shows it's been in 'transit' from a distribution center in Chicago for five days now.
This explains the situation with specific details like time and location. Useful for giving context; note the present perfect 'has been' for ongoing actions, and quoting 'transit' to highlight the status.
这用时间和地点等具体细节解释了情况。有助于提供上下文；注意现在完成时“has been”用于持续动作，并引用“transit”以突出状态。
I was expecting it by yesterday, so I'm a bit concerned.
Expresses disappointment and worry using past continuous 'was expecting' for planned events and 'a bit' to soften the concern. Ideal for complaints; it shows emotion without anger.
使用过去进行时 'was expecting' 来表达计划事件中的失望和担忧，并用 'a bit' 来缓和担忧。适合投诉；它显示情感而无愤怒。
Is there any specific reason for the holdup?
Asks for an explanation of a delay politely with 'any specific reason.' Practical for seeking details; 'holdup' is informal, making it conversational in customer service.
用'有什么具体原因'礼貌地询问延误的解释。实用用于寻求细节；'holdup'是非正式的，使其在客服中更具对话感。
I've sent an urgent inquiry to the shipping carrier.
Informs the customer of action taken, using present perfect 'I've sent' for recent completed actions. Useful for reassuring; shows proactive service and builds trust.
告知客户已采取的行动，使用现在完成时 'I've sent' 表示最近完成的行动。有助于安抚；显示主动服务并建立信任。
If it's still not moving by then, we can discuss either reshipping your order or issuing a full refund.
Offers options conditionally with 'if' clause and 'either...or' for choices. Key for handling complaints; explains future possibilities and empowers the customer.
使用'if'从句和'either...or'条件性地提供选项。处理投诉的关键；解释未来的可能性并赋予客户权力。
Could you please email me with any updates you receive?
A polite request using 'Could you please' for favors. Essential for follow-ups; specifies the method (email) to ensure clear communication.
使用'Could you please'的礼貌请求，用于请求帮助。跟进时必不可少；指定方法（电子邮件）以确保清晰沟通。
Is there anything else I can assist you with today?
Standard closing question in service calls to check for more needs. Use it to end interactions professionally; 'assist you with' is formal and helpful phrasing.
服务通话中的标准结束问题，用于检查更多需求。使用它来专业地结束互动；'assist you with' 是正式且有帮助的表述。