Dealing with Flight Delays/Cancellations
Passengers inquire about reasons for flight delays or cancellations, seek information on rebooking options, meal vouchers, or accommodation from airline staff.
旅客询问航班延误或取消的原因，向航空公司工作人员咨询改签选项、餐券或住宿信息。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
delayed
When something like a flight is late or not on time. Use it in travel situations to ask about flight status, e.g., 'Is my flight delayed?'
当像航班之类的东西迟到或不准时时。在旅行情况下使用它来询问航班状态，例如，'我的航班延迟了吗？'
mechanical issues
Problems with machinery or equipment, like airplane parts. Common in travel for explaining why flights are delayed.
机械或设备问题，例如飞机零件。在旅行中常见，用于解释航班延误的原因。
inconvenience
A situation that causes trouble or discomfort. Airlines often use this politely to say sorry for problems like delays.
引起麻烦或不适的情况。航空公司经常用这个词礼貌地为延误等问题道歉。
connecting flight
A second flight you take after arriving at an airport on the first one. Useful when discussing travel plans that involve transfers.
第一班飞机抵达机场后乘坐的第二班飞机。在讨论涉及转机的旅行计划时很有用。
rebooking
Changing your flight reservation to a new time or flight. Ask for this if your original flight is canceled or delayed too much.
将您的航班预订更改为新的时间或航班。如果您的原航班取消或延误过多，请要求此服务。
meal vouchers
Coupons given by airlines for free food during long waits. Request these if your flight is delayed for hours.
航空公司为长时间等待期间提供的免费食物券。如果您的航班延迟数小时，请索要这些。
accommodation
A place to stay, like a hotel room. Airlines may provide this for overnight delays.
一个住宿的地方，比如酒店房间。航空公司可能会为过夜延误提供这个。
boarding pass
The ticket you need to board the plane. Keep it safe as it's required for vouchers or changes.
登机所需的票据。请妥善保管，因为它用于兑换券或更改。
announcement
A public message over speakers at the airport. Listen for these to get updates on your flight.
机场通过扬声器播放的公共消息。请聆听这些消息以获取航班更新。
patience
The ability to wait calmly without getting upset. Staff often thank passengers for this during delays.
平静等待而不生气的能力。工作人员在延误期间经常感谢乘客这一点。
关键句型
需要记住和练习的重要短语
Excuse me, I'm on flight BA249 to London. It says 'delayed' on the board, but there's no estimated departure time. Can you tell me what's going on?
This polite inquiry starts with 'Excuse me' to get attention, then states your flight details and asks for information. Useful for politely seeking updates at airports; it uses present simple for facts and a question for clarification.
这个礼貌的询问以‘打扰一下’开头以吸引注意，然后说明您的航班细节并询问信息。在机场礼貌地寻求更新信息时很有用；它使用现在简单时表示事实，并用问题进行澄清。
We apologize for the inconvenience.
A standard polite apology from service staff. 'We apologize' is formal for companies; use it to express regret in customer service. It's useful for responding to complaints without blame.
服务人员的标准礼貌道歉。「We apologize」是公司正式用语；用它在客户服务中表达遗憾。它在回应投诉时有用，而不指责。
How long do you anticipate the delay will be?
Asks for an expected time using 'anticipate' (to expect or guess). The future 'will be' shows prediction. Great for travel when you need to plan around delays.
使用 'anticipate'（预期或猜测）询问预期时间。未来的 'will be' 表示预测。在旅行中需要围绕延误规划时非常有用。
We recommend you keep an eye on the screens for updates.
'Keep an eye on' is an idiom meaning to watch carefully. 'Recommend' suggests advice politely. Use this to give helpful instructions in service situations.
‘Keep an eye on’ 是一个习语，意思是仔细观察。‘Recommend’ 表示礼貌地给出建议。在服务场合中使用此句可以提供有帮助的指示。
Regarding your connecting flight, we can look into rebooking options for you.
'Regarding' means 'about'; 'look into' means investigate. This offers help conditionally with 'can'. Useful for reassuring customers about solutions to problems like missed connections.
“Regarding”意为“关于”；“look into”意为调查。这以“can”条件性地提供帮助。有助于安慰客户关于连接航班延误等问题解决方案。
Will there be any meal vouchers or accommodation provided if the delay extends significantly?
A conditional question using 'if' for future possibilities and 'extends significantly' (becomes much longer). Ask this to inquire about compensation during long delays; it shows practical concern.
一个使用 'if' 表示未来可能性的条件问题，以及 'extends significantly'（变得更长）。用此询问长时间延误期间的补偿；显示实际关切。
Per our policy, if the delay exceeds four hours, meal vouchers will be distributed.
'Per our policy' means 'according to our rules'; 'exceeds' means goes beyond. This explains conditions with future 'will be'. Staff use this to inform about entitlements clearly.
'Per our policy' 意思是 '根据我们的规则'；'exceeds' 意思是 '超过'。这解释了使用未来时 'will be' 的条件。员工使用此来清楚告知权利。
We appreciate your patience and understanding.
'Appreciate' means thank for; it's a polite closing in service. Use it to end conversations positively when asking for understanding during issues like delays.
'Appreciate' 的意思是感谢；它是服务中的礼貌结束语。在像延误这样的问题中请求理解时，用它来积极结束对话。