Booking a Professional Cleaning Service
A homeowner calls a cleaning company to inquire about services, get a quote, and schedule a deep cleaning for their house.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
inquire
To inquire means to ask for information about something, like services or prices. Use it when you want to learn more about a product or service, such as 'I want to inquire about your cleaning options.'
deep cleaning
Deep cleaning refers to a thorough and detailed cleaning of a home, going beyond regular tidying. It's useful for describing services that clean hard-to-reach areas, like 'We need a deep cleaning for the kitchen.'
rates
Rates mean the prices or costs for services. In business conversations, ask about rates to know how much something will cost, for example, 'What are your rates for house cleaning?'
availability
Availability means when someone or something is free or ready to be used. Use it when scheduling, like 'What's your availability next week?' to check open times.
quote
A quote is an estimated price given for a job or service. It's common in service industries, such as 'Can you give me a quote for the cleaning?'
budget
Budget refers to the amount of money you have planned to spend. Say 'That's within my budget' when something fits your spending limit.
comprehensive
Comprehensive means complete and including everything important. Use it to describe thorough services, like 'This cleaning plan is comprehensive.'
baseboards
Baseboards are the wooden or plastic strips along the bottom of walls in a room. In cleaning contexts, mention them for detailed work, such as 'We clean the baseboards too.'
Key Sentences
Important phrases to remember and practice
I'd like to inquire about your deep cleaning services.
This sentence is a polite way to start asking for information. Use it when calling a service provider. The structure 'I'd like to + verb' shows a formal request, useful for customer service interactions.
Could you give me an idea of your rates and availability?
This is a useful question for getting basic info on prices and schedules. 'Could you' makes it polite. Practice this pattern for booking services to sound natural and professional.
For a standard deep clean of a house that size, we typically quote between $350 and $450.
This explains pricing with a range, using 'typically' for usual cases and 'between...and' for amounts. It's practical for giving estimates in sales, helping learners discuss costs clearly.
That's within my budget.
A simple response to agree on price. 'Within my budget' means it fits your money plan. Use this in negotiations to show approval without committing fully.
What does a deep clean usually include?
This question seeks details about services. 'What does...include?' is a common structure for clarifying contents. It's essential for understanding offerings before deciding.
We have an opening next Tuesday, August 15th, at 9 AM. Would that work for you?
This offers a specific time slot politely. 'Would that work for you?' checks agreement. Use this pattern when suggesting appointments to confirm suitability.
So, to confirm, that's a deep clean for a three-bedroom, two-bathroom house, including oven cleaning, next Tuesday at 9 AM?
This repeats details for confirmation, using 'So, to confirm' as a useful phrase. The rising question tone seeks verification. It's key for avoiding mistakes in bookings.
I'll send you a confirmation email with all the details and the final quote.
This assures follow-up action. 'I'll send you' is future promise. Useful in service endings to build trust and provide written records.