Postal & Delivery Services
Interactions involving mail services, package delivery, courier services, post office visits, shipping items, and receiving deliveries at home or office.
Situations
Choose from 5 conversations to practice
Shipping a Package at the Post Office
A customer goes to the post office counter to send a package, inquiring about shipping options, costs, and tracking services.
Receiving a Delivery at Home
A delivery driver arrives at a residential address with a package, interacting with the recipient for signature or proving identity.
Picking Up a Package from a Locker/Station
A customer goes to an automated parcel locker or a designated pick-up station to retrieve their package using a code or ID.
Reporting a Lost or Damaged Item
A customer contacts the post office or courier service's customer support to report a missing package or an item that arrived damaged, initiating a claim.
Tracking a Package Status
A customer checks the real-time delivery status of their package online or over the phone, inquiring about delays or expected delivery times.