Postal & Delivery Services
Interactions involving mail services, package delivery, courier services, post office visits, shipping items, and receiving deliveries at home or office.
涉及邮政服务、包裹投递、快递服务、邮局访问、邮寄物品以及在家中或办公室接收投递的互动。
情境
选择 5 个对话s 进行练习
Shipping a Package at the Post Office
A customer goes to the post office counter to send a package, inquiring about shipping options, costs, and tracking services.
顾客前往邮局柜台寄送包裹，询问邮寄选项、费用和跟踪服务。
Receiving a Delivery at Home
A delivery driver arrives at a residential address with a package, interacting with the recipient for signature or proving identity.
快递员送包裹到住宅地址，与收件人互动以获取签名或身份证明。
Picking Up a Package from a Locker/Station
A customer goes to an automated parcel locker or a designated pick-up station to retrieve their package using a code or ID.
顾客前往自动包裹柜或指定的取件站，使用代码或身份证明领取包裹。
Reporting a Lost or Damaged Item
A customer contacts the post office or courier service's customer support to report a missing package or an item that arrived damaged, initiating a claim.
顾客联系邮局或快递公司的客服，报告包裹丢失或物品损坏，并启动索赔流程。
Tracking a Package Status
A customer checks the real-time delivery status of their package online or over the phone, inquiring about delays or expected delivery times.
顾客在线或通过电话查询包裹的实时投递状态，询问延误或预计送达时间。