Checking In for a Scheduled Appointment
A customer arrives at a salon or spa for their pre-booked appointment and checks in with the front desk or receptionist.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
appointment
A planned meeting time for a service, like a haircut. Use it when booking or checking in, e.g., 'I have an appointment at 2 PM.'
haircut
The act of cutting hair at a salon. It's a common service request; say 'I'd like a haircut' to ask for this.
under
Used to indicate the name the reservation is booked with, e.g., 'The appointment is under John.' This is key for checking in.
shortly
Means very soon. Staff use it to reassure customers, like 'He'll be with you shortly,' meaning in a few minutes.
waiting area
The place in a salon or shop where customers sit and wait for their turn. It's polite to say 'Please wait in the waiting area.'
browse
To look around casually at products without buying. Useful in shops, e.g., 'Feel free to browse our shelves.'
coming right up
An informal way to say something will be ready immediately, often for drinks or food. It's friendly service language.
Key Sentences
Important phrases to remember and practice
Hi, I have an appointment for a haircut at 2 PM.
This is a polite way to check in for a booked service. Use it when arriving; it includes the service and time. Simple present tense shows current fact.
What name is the appointment under?
A question receptionists ask to find your booking. 'Under' means 'in the name of.' Useful for staff; practice for customer service roles.
It's under Emily Smith.
Responds to the name question. Use your full name here. This pattern is essential for confirming reservations in any service place.
You can take a seat in the waiting area.
Politely directs the customer to wait. 'Take a seat' means sit down. Use this to guide people; it's common in welcoming services.
Would you like a drink while you wait? We have water, coffee, and tea.
Offers hospitality during wait time. 'Would you like' is polite for suggestions. List options after; great for customer service to make guests comfortable.
Just water, please.
A simple polite request for one item. 'Just' means only that; add 'please' for courtesy. Use when choosing minimally from options.
Coming right up. And feel free to browse our product display.
Confirms quick service and invites looking around. 'Feel free to' means you're welcome to do it. Combines reassurance and suggestion for friendly interaction.