Using Self-Service Pump Features
The customer is using a self-service pump and needs assistance understanding the instructions displayed on the screen for selecting fuel type, pre-paying, or starting the pump.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
self-service pump
A machine at a gas station where customers pump fuel themselves without help from staff; useful for understanding modern gas stations.
confused
Feeling unsure or puzzled about something; often used when asking for help in everyday situations like using machines.
pre-paid
Paying for something in advance before receiving the service; common in gas stations to start the pump.
pay at the pump
Making payment directly at the gas pump using a card, instead of going inside; convenient for quick refueling.
regular unleaded
A common type of gasoline without lead, suitable for most cars; 'regular' means the standard, cheaper option.
credit/debit card
A plastic card for payments; 'credit' borrows money, 'debit' uses your own bank money; widely used for transactions.
prompt
A message or instruction that appears on a screen to guide the next action; like a computer telling you what to do next.
car wash
A service to clean a vehicle automatically or by hand; often available at gas stations for extra convenience.
convenience store
A small shop at a gas station selling snacks, drinks, and basics; 'convenience' means easy and quick access.
Key Sentences
Important phrases to remember and practice
Excuse me, I'm trying to use this self-service pump, but I'm a bit confused.
This polite way to ask for help starts with 'Excuse me' to get attention, then explains the problem; useful for seeking assistance in public places. 'A bit confused' softens the request.
Are you looking for a specific fuel type, and have you already pre-paid inside, or would you like to pay at the pump?
A helpful question using 'or' to offer options; the structure with 'and' connects related ideas. Great for customer service to clarify needs quickly.
I need regular unleaded, and I'd like to pay here at the pump.
States a request clearly using 'I need' for necessity and 'I'd like' for polite preference; 'and' links two related points. Useful when ordering services.
Okay, then select 'Credit/Debit Card'. Then it should prompt you to insert your card.
Gives step-by-step instructions with 'then' for sequence; 'should' expresses expectation. Ideal for explaining processes like using machines.
While I have you, do you offer car wash services here?
A natural way to ask an additional question; 'While I have you' means taking advantage of the moment. Useful for adding queries in conversations without being rude.
Yes, we do! Our car wash is just around the corner, past the convenience store.
Affirms with 'Yes, we do' (do-support for emphasis), then gives directions; 'around the corner' is an idiom for nearby. Helpful for providing location info.
You're welcome! Let me know if you need anything else.
Standard polite response to thanks; 'Let me know' invites further help using imperative form. Essential for ending service interactions positively.