Using Self-Service Pump Features
The customer is using a self-service pump and needs assistance understanding the instructions displayed on the screen for selecting fuel type, pre-paying, or starting the pump.
顾客正在使用自助加油泵，需要帮助理解屏幕上显示的选择燃油类型、预付款或启动油泵的说明。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
self-service pump
A machine at a gas station where customers pump fuel themselves without help from staff; useful for understanding modern gas stations.
加油站的一台机器，客户无需工作人员帮助即可自行泵入燃料；有助于理解现代加油站。
confused
Feeling unsure or puzzled about something; often used when asking for help in everyday situations like using machines.
对某事感到不确定或困惑；常用于日常情况下如使用机器时寻求帮助。
pre-paid
Paying for something in advance before receiving the service; common in gas stations to start the pump.
在接收服务之前提前支付费用；常见于加油站启动油泵。
pay at the pump
Making payment directly at the gas pump using a card, instead of going inside; convenient for quick refueling.
使用卡在加油泵上直接付款，而不是进入里面；方便快速加油。
regular unleaded
A common type of gasoline without lead, suitable for most cars; 'regular' means the standard, cheaper option.
一种常见的不含铅的汽油类型，适合大多数汽车；'regular' 表示标准、更便宜的选项。
credit/debit card
A plastic card for payments; 'credit' borrows money, 'debit' uses your own bank money; widely used for transactions.
一种用于支付的塑料卡；'信用卡'是借钱，'借记卡'是使用自己的银行资金；广泛用于交易。
prompt
A message or instruction that appears on a screen to guide the next action; like a computer telling you what to do next.
屏幕上出现的消息或指令，用于指导下一个操作；就像计算机告诉你下一步该做什么。
car wash
A service to clean a vehicle automatically or by hand; often available at gas stations for extra convenience.
一种自动或手工清洁车辆的服务；通常在加油站提供，以增加便利性。
convenience store
A small shop at a gas station selling snacks, drinks, and basics; 'convenience' means easy and quick access.
位于加油站的小型商店，销售零食、饮料和日常必需品；'convenience'意为容易和快速获取。
关键句型
需要记住和练习的重要短语
Excuse me, I'm trying to use this self-service pump, but I'm a bit confused.
This polite way to ask for help starts with 'Excuse me' to get attention, then explains the problem; useful for seeking assistance in public places. 'A bit confused' softens the request.
这种礼貌地寻求帮助的方式以“Excuse me”开头来吸引注意，然后解释问题；在公共场所寻求帮助很有用。“A bit confused”柔化了请求。
Are you looking for a specific fuel type, and have you already pre-paid inside, or would you like to pay at the pump?
A helpful question using 'or' to offer options; the structure with 'and' connects related ideas. Great for customer service to clarify needs quickly.
一个使用“or”提供选项的有帮助的问题；使用“and”的结构连接相关想法。非常适合客服快速澄清需求。
I need regular unleaded, and I'd like to pay here at the pump.
States a request clearly using 'I need' for necessity and 'I'd like' for polite preference; 'and' links two related points. Useful when ordering services.
使用‘I need’表示必要性，‘I’d like’表示礼貌偏好，清楚地陈述请求；‘and’连接两个相关点。在订购服务时有用。
Okay, then select 'Credit/Debit Card'. Then it should prompt you to insert your card.
Gives step-by-step instructions with 'then' for sequence; 'should' expresses expectation. Ideal for explaining processes like using machines.
使用“then”表示顺序，提供逐步指导；“should”表示预期。适合解释使用机器等过程。
While I have you, do you offer car wash services here?
A natural way to ask an additional question; 'While I have you' means taking advantage of the moment. Useful for adding queries in conversations without being rude.
询问额外问题的自然方式；‘While I have you’意为抓住时机。在对话中添加问题时有用，不会显得粗鲁。
Yes, we do! Our car wash is just around the corner, past the convenience store.
Affirms with 'Yes, we do' (do-support for emphasis), then gives directions; 'around the corner' is an idiom for nearby. Helpful for providing location info.
用“是的，我们有”来肯定（do-support 用于强调），然后给出方向；'around the corner' 是附近的意思的习语。有助于提供位置信息。
You're welcome! Let me know if you need anything else.
Standard polite response to thanks; 'Let me know' invites further help using imperative form. Essential for ending service interactions positively.
感谢的标准礼貌回应；'Let me know'使用祈使句形式邀请进一步帮助。对于积极结束服务互动至关重要。