Gas Station Services
Getting assistance with fuel payment and asking about car wash services
Situations
Choose from 5 conversations to practice
Fueling Up & Payment Inquiry
The customer pulls up to the pump, fuels their car, and then approaches the cashier to inquire about payment methods, specifically how to pay for the fuel.
Asking About Car Wash Options
After paying for fuel, the customer decides their car needs a wash and asks the gas station attendant about the available car wash services, pricing, and types of washes.
Troubleshooting Payment Issues
The customer attempts to pay for fuel or car wash service but encounters an issue with their credit card or mobile payment. They need to explain the problem to the cashier and find an alternative solution.
Using Self-Service Pump Features
The customer is using a self-service pump and needs assistance understanding the instructions displayed on the screen for selecting fuel type, pre-paying, or starting the pump.
Inquiring About Loyalty Programs/Discounts
The customer asks the cashier if the gas station offers any loyalty programs, discounts on fuel, or bundled deals for combining fuel and car wash services.