Rescheduling an Appointment
Calling the clinic to change the date or time of an existing appointment due to a scheduling conflict.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
reschedule
To change the date or time of a planned event, like an appointment. Use it when you need to move something to a different time.
appointment
A scheduled meeting or visit, often with a doctor or service. In this context, it's for a pet's veterinary visit.
check-up
A routine medical examination to ensure health. Commonly used for pets or people to prevent issues.
clinic
A place where medical treatment is given, like a doctor's office. Here, it's an animal clinic for pets.
unexpected
Something that happens suddenly and not planned. Use it to explain why plans change, like 'an unexpected event.'
opening
An available time slot for an appointment. In scheduling, it means a free spot in the calendar.
confirmation
Official proof or notice that something is set, like an email after booking. It reassures both parties.
Key Sentences
Important phrases to remember and practice
How can I help you?
A polite greeting used by service staff to offer assistance. It's useful for starting customer interactions and shows friendliness. Grammar: Question form with 'how' for offering help.
I need to reschedule.
Directly states the purpose of the call. Useful when changing plans; it's clear and polite. Use it in phone calls for appointments to avoid confusion.
What day or time would work better for you?
Asks for preferences in a helpful way. Great for service roles; it shows you're accommodating. Grammar: 'Would' makes it conditional and polite for suggestions.
I was hoping for sometime next week if possible.
Expresses a preference softly. Useful for making requests without demanding. 'Hoping for' adds politeness; 'if possible' shows flexibility.
That sounds perfect.
Shows agreement and satisfaction. Common in conversations to confirm choices positively. Use it to end negotiations happily.
You'll receive a confirmation email shortly.
Informs about next steps. Useful in service to set expectations. 'Shortly' means soon; it's reassuring for the customer.
Thank you so much for your help.
Expresses strong gratitude. Polite way to end a helpful interaction. 'So much' emphasizes appreciation; use after receiving assistance.