Account Locked Due to Suspicious Activity
The user's social media account has been locked by the platform due to suspected security breaches or unusual login attempts, and they need to contact support to regain access.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
locked
Means your account is blocked and you cannot access it, often for security reasons. Use it like: 'My account is locked.'
suspicious activity
Refers to unusual actions that might indicate a security problem, like logging in from a strange place. Common in online security contexts.
log in
To enter your username and password to access an account. It's a phrasal verb: 'I can't log in to my email.'
verification code
A temporary number sent to confirm your identity, often for security. Say: 'I received the verification code.'
spam folder
The place in your email where unwanted messages go. Check it if you don't see an important email: 'Look in the spam folder.'
two-factor authentication
An extra security step, like entering a code from your phone after your password. It's abbreviated as 2FA and recommended for accounts.
unlock
To remove the block from your account so you can access it again. Use: 'Please unlock my account.'
Key Sentences
Important phrases to remember and practice
My account has been locked.
This is a simple present perfect passive sentence to report a problem. Useful when contacting support about access issues; it shows the action happened recently.
Can you tell me if you've tried logging in from a new device or location recently?
A polite question using 'can you tell me' for requesting information, with present perfect for recent actions. Great for customer service to gather details.
To verify your identity and unlock the account, I'll need to send a verification code.
Uses infinitive 'to verify' for purpose and future 'I'll need to' for next steps. Helpful in explaining security processes clearly.
Please check your inbox, including your spam folder.
Imperative sentence with 'including' to add details. Practical for guiding someone on email checks during troubleshooting.
Your account has been successfully unlocked.
Present perfect passive to confirm completion. Use this to inform users of positive results in support interactions.
I recommend setting up two-factor authentication if you haven't already.
Conditional advice with 'if' clause for situations. Useful for giving security tips politely after solving a problem.
Is there anything else I can assist you with today?
Polite closing question in service calls, using 'can assist' for offering help. Common way to end conversations professionally.