Initial Inquiry & Booking
The patient calls or visits the clinic to inquire about health checkup packages and available dates for booking an appointment.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
inquire
To ask for information about something, often formally. Use it when you want details from a service like a clinic.
scheduling
The act of arranging or planning a time for an event, like an appointment. It's useful for booking services.
routine
Something regular or usual that you do as part of normal life. In health, it means a standard check without special issues.
checkup
A medical examination to check your health. It's a common word for doctor's visits.
package
A set of related services or items offered together, often at a special price. In clinics, it refers to bundled medical tests.
available
Free or ready to be used at a certain time. Use it to ask about open slots for appointments.
book
To reserve or make an official appointment. It's a key verb for scheduling services like doctor visits.
confirmation
Proof or official notice that something is arranged. Often sent by email after booking.
fasting
Not eating or drinking for a period, usually before medical tests. Important for accurate results in blood work.
Key Sentences
Important phrases to remember and practice
I'd like to inquire about scheduling a routine health checkup.
This is a polite way to start a conversation when asking for information about booking a doctor's appointment. It uses 'I'd like to' for requests, which is formal and useful in service situations.
Could you tell me about the standard options and what they include?
A useful question to ask for details on services. 'Could you' makes it polite, and it shows how to seek explanations in everyday English conversations.
I can email you the details if you'd like?
This offers help by suggesting to send information. 'If you'd like' is a polite way to give options, common in customer service to show flexibility.
What dates do you have available for a standard checkup next month, perhaps in the first half?
This asks about open times specifically. 'Perhaps' softens the request, making it natural. Useful for narrowing down availability in bookings.
Do any of those times work for you?
A simple way to check if suggested options suit the person. It's direct yet polite, and the question form invites a yes/no response, great for confirming preferences.
Let's book that one.
This confirms a choice and proceeds with booking. 'Let's' suggests agreement, making it collaborative and efficient in appointment settings.
I'll send you a confirmation email shortly with details about what to prepare beforehand.
This reassures the customer about next steps. 'Shortly' means soon, and it explains future actions, helpful for building trust in professional interactions.
Please arrive 15 minutes early.
An instruction for preparation. 'Please' makes it polite, and specifying time helps set expectations. Use this to give clear guidelines before events.