Initial Inquiry & Brochure Review
A potential customer visits a travel agency or browses online to inquire about available tour groups, asking for general information and reviewing brochures or online itineraries.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
brochure
A small booklet with pictures and information about products or services, like travel tours. Use it when asking for details about trips at a travel agency.
destination
The place you are traveling to. It's useful when discussing travel plans, like 'What destination are you interested in?'
duration
The length of time something lasts, such as a tour. Say it like 'What's the duration of this trip?' to ask about how long a vacation will be.
itinerary
A detailed plan of a journey, including dates, places, and activities. It's practical for travel inquiries, as in 'Can I see the itinerary?'
recommend
To suggest something as good or suitable. Use it politely when seeking advice, like 'Can you recommend a tour?' in a travel context.
accommodation
A place to stay, like a hotel room during a trip. It's key for asking about what's included in tour prices.
airfare
The cost of a plane ticket. Commonly used when checking travel expenses, such as 'Is airfare included?'
group size
The number of people in a travel group. Ask about it if you prefer smaller tours for a better experience.
Key Sentences
Important phrases to remember and practice
I'm interested in finding out more about your guided tours. Do you have a brochure I could look at?
This is a polite way to start a conversation at a travel agency. 'Finding out more about' means learning details. Use it to express interest and request information; the question uses 'could' for a polite request.
What kind of destination or duration are you thinking of?
This open-ended question helps gather preferences. 'Thinking of' means considering. It's useful for service providers to ask customers about their ideas; note the structure with 'what kind of' for specifics.
Could you recommend anything?
A simple, polite request for suggestions using 'could you' for courtesy. It's practical when you're unsure and need advice; add details like 'for a week' to make it more specific.
What's usually included in the price? Is airfare covered?
This asks about inclusions in a cost. 'Usually included' means typically part of it; 'covered' means paid for. Use this pattern when checking tour packages to avoid surprises.
The price covers accommodation, all ground transportation, a professional guide, and most meals as per the itinerary.
This explains what's provided. 'Covers' means includes; 'as per' means according to. It's useful for describing services; the list structure with 'and' connects items clearly.
What's the typical group size for that tour? I prefer something not too large.
This inquires about group numbers. 'Typical' means usual; 'prefer' expresses a wish. Use it to state preferences politely; the second sentence softens the request with 'not too large'.
We keep our group sizes comfortable, usually between 10 to 18 people.
This reassures about group limits. 'Keep... comfortable' means maintain at a good level; 'between... to...' shows a range. Helpful for explaining benefits in sales or services.
I'll take these brochures home and review them in more detail.
This shows intent to consider later. 'Review in more detail' means examine closely. Use it to end a conversation politely when needing time to decide.