Addressing Specific Cleaning Preferences/Restrictions
The customer communicates any specific preferences or restrictions regarding cleaning products (e.g., eco-friendly, allergy-safe), access to the property, handling of delicate items, or areas not to be touched. The company confirms their ability to accommodate these requests.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
eco-friendly
Means products that are good for the environment and do not harm nature. Use it when discussing sustainable choices, like in cleaning or shopping.
allergies
Medical conditions where the body reacts badly to something, like pollen or dust. Common in conversations about health preferences.
hypoallergenic
Describes products designed to cause fewer allergic reactions. Useful when requesting safe items for sensitive skin or family members.
access
The way to enter or reach a place. In services, it often means how workers get into your home safely.
delicate
Something fragile or easily damaged, like glass items. Use it to describe things that need careful handling.
accommodating
Being helpful and willing to adjust to someone's needs. It's a polite way to thank someone for being flexible in business talks.
authorization
Official permission to do something, like holding a key. Important in discussions about security and trust.
Key Sentences
Important phrases to remember and practice
Do you use eco-friendly cleaning products?
This is a polite yes/no question using 'do you use' to ask about services or products. Useful for expressing preferences in customer service situations, like booking cleaners or shopping.
We can definitely use those for your home.
A confirmation sentence with 'can definitely' to show agreement and assurance. Great for reassuring customers; the word 'definitely' adds emphasis and positivity.
Is leaving a key with a neighbor an option?
This question uses 'is... an option' to suggest alternatives politely. Helpful when discussing access or arrangements, showing flexibility without demanding.
We'll make a note of that.
A simple future promise using 'we'll' (will) to indicate recording information. Common in service talks to build trust; it means 'we will remember and act on this'.
Our teams are trained to handle delicate items with extreme care.
Passive voice in 'are trained to handle' describes skills. Useful for explaining company capabilities; 'with extreme care' emphasizes caution in professional contexts.
Thanks for being so accommodating.
A polite thank-you expression for helpfulness. Use it at the end of discussions to show appreciation; 'so accommodating' highlights the positive attitude.