Re-booking After Cancellation
After canceling a previous reservation, the customer calls back to try and book a new reservation for a different date or time, referencing their prior interaction.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
cancel
To cancel means to stop or end something that was planned, like a booking. Use it when you want to say you're not going ahead with a reservation.
reservation
A reservation is an arrangement to have a table or seat at a specific time in a restaurant. It's a common word in booking situations.
rebook
To rebook means to make a new booking after canceling the old one. It's useful when changing plans for the same service.
available
Available means free or open for use. In restaurants, it asks if there are spots open at a certain time.
table
A table is the seating area in a restaurant where people eat. Use it when asking for or confirming a spot for dining.
contact number
A contact number is a phone number used to reach someone. Restaurants often ask for it to confirm or update bookings.
certainly
Certainly is a polite way to say 'yes' or 'of course.' It shows agreement and is common in customer service.
Key Sentences
Important phrases to remember and practice
Hello, I called a little while ago to cancel a reservation for this evening for two people under the name Smith.
This sentence politely references a previous call and explains the cancellation. It's useful for starting a follow-up conversation; note the use of 'under the name' to specify booking details.
I was hoping to see if I could rebook for another night.
This expresses a polite request to change the booking. 'I was hoping' softens the ask, making it courteous; use it when suggesting alternatives in service situations.
What date and time are you thinking of now?
This is a helpful question to gather details for a new booking. It's direct yet polite; the present continuous 'are you thinking' shows ongoing consideration.
Do you have anything available then?
This asks about openings at a specific time. It's practical for checking availability; 'anything' implies flexibility, useful in reservation dialogues.
Let me check for you.
This shows you're helping by looking up information. It's a common service phrase; use it to reassure the customer while you verify details.
Would that work instead?
This suggests an alternative politely. 'Would' makes it conditional and gentle; ideal for offering options when the exact request isn't possible.
That's a reservation for two under Smith on Friday at 7:45 PM.
This confirms the booking details clearly. It's useful for repeating key info to avoid mistakes; structure includes who, when, and under what name.