Dealing with Unexpected Charges or Time Limits
The user realizes their time is running out faster than expected, or there's an unexpected additional charge displayed. They try to understand why or how to extend their wash time.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
timer
A device or display that shows how much time is left for an activity, like in a car wash where it counts down to zero.
counting down
When a timer decreases from a higher number to zero, often used for time-limited services like washing your car.
upgraded packages
Improved versions of a service with extra features, costing more than the basic option, like in self-service machines.
extra charge
An additional fee or cost that appears unexpectedly, often due to selecting something by mistake.
add-on
An optional extra feature or item added to the main service, such as a special wash option in a car wash.
double-tap
To quickly touch a screen twice, which can accidentally select an option on a touch screen interface.
refund
The process of getting your money back for a payment made by mistake, common in customer service situations.
Key Sentences
Important phrases to remember and practice
Excuse me, I need some help.
This is a polite way to start a conversation and ask for assistance when you have a problem. Use it in public places like stores or service areas to get attention without being rude. It's simple present tense for stating a need.
The timer seems to be counting down really fast.
This describes a problem with time running out quickly. 'Seems to be' softens the statement to show observation. Useful for explaining issues with machines or services; practice the present continuous tense for ongoing actions.
What does 'Pro Wash Add-on' mean?
A direct question to ask for the meaning of a term you don't understand. Use this in situations like reading signs or screens. It uses the structure 'What does [term] mean?' which is essential for clarifying information.
Sometimes the touch screen is a bit sensitive.
This explains a possible cause of a problem, using 'sometimes' for occasional issues and 'a bit' to soften the description. Helpful for troubleshooting tech problems; note the present simple for general truths.
Is there a way to extend my wash time?
This politely asks if something is possible, like adding more time. 'Is there a way to...' is a common pattern for requests in service scenarios. Use it when seeking options or solutions.
I can definitely add some complimentary time for you.
This offers help confidently, with 'definitely' showing certainty and 'complimentary' meaning free. Useful for customer service responses; it uses 'can' for ability and present simple for offers.
You're welcome!
A standard response to 'thank you,' showing politeness. It's short and very common in English conversations after helping someone. Use it anytime someone thanks you for assistance.